- Background: Bachelor's degree in engineering or related field.
- Experience: Customer service and quality control/inspection experience beneficial.
- Skills: Very good command of spoken and written English.
- Skills: Proficiency in Microsoft Office.
- clients on optimal workshop arrangements for equipment.
- audit information, pre-shipment prep, and packing for decommissioning.
- installation and commissioning globally.
- up-to-date documentation for all DEXTRA equipment.
- accessibility of troubleshooting notices for common breakdowns.
- and monitor new operators, maintenance technicians, and supervisors.
- training for setting up test samples, splice assembly, and E-ticketing.
- timely response to E-tickets.
- remote or on-site technical assistance.
- preventive maintenance Level 3 and advise on local part supplies.
- production output and optimize workshop effectiveness.
- supervise operations of bars cutting, cold forging, threading, and testing.
- compliance with DEXTRA documentation and standardization.
- and convey client queries (E-tickets).
- deviations to standard processes to both client and DEXTRA management.
- action plans for improving equipment performance.
- Competencies:
- and CNC experience
- Maintenance
- Performance Comparison
- and Organizing
- Resolution
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Description
Field Service Engineer - (After Sales Supervisor)
Salary: £35,000 to £50,000
Location : Onsite & Remote – New castle, Sheffield, Birmingham, and Liverpool
50% Travel (Newport/ Birmingham/Sheffield/ Liverpool/ Newcastle)
Hours: 08:00 to 17:00
You will be provided:
Travel Allowance: £26 / Day
Mobile Phone
Laptop
Insurance
Company van
Qualifications Requirements:
Main Duties and Responsibilities:
• On site customer support regarding (Splicing) Machines
• Commissioning/ Decommissioning for all Equipment
• Documentation of Documentation for all Equipment
• Customer training for all equipment
• Technical support (onsite & remote)
Ensure Commissioning / Decommissioning:
Documentation Management:
Customer Training:
Technical Support Level 3:
Supervision:
Reporting & Communication:
Please reach out to Cassy on for more information.
