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    Software Support - United Kingdom - 4Square Recruitment Ltd

    4Square Recruitment Ltd
    4Square Recruitment Ltd United Kingdom

    2 weeks ago

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    Description
    Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.
    Salary is £24k - 28.5kThis is a permanent role with HYBRID working conditions.

    This role will suit someone who is a fresh Computer graduate or someone with 1-2 years' experience in an IT / software Support role.

    This is an excellent opportunity for someone who wants to progress their career with opportunities to move into:

    Senior Software Support roleDevelopmentImplementationConsultancySalesFULL TRAINING WILL BE PROVIDEDYou MUST be an enthusiastic, customer focused person who is willing to learn and progress.

    Duties & Responsibilities

    • Serve as the initial contact for customers via phone, email, or chat.
    • Address customer requests for assistance promptly.
    • Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards.
    • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments.
    • Ensure timely follow-up with customers, maintaining an exceptional support experience.
    • Create comprehensive case notes and documentation for customer issues.
    • Prioritise incoming issues and route them to the appropriate resources for resolution.
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