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    Technical Account Manager French Speaker - London, United Kingdom - Retool, Inc.

    Retool, Inc.
    Retool, Inc. London, United Kingdom

    1 week ago

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    Description

    Nearly every company in the world runs on custom software: This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support.

    But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

    At Retool, we're on a mission to bring good software to everyone.

    We're building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools.

    We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects.

    The result is not just productivity, but good software by default.

    Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business.

    We're looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform.

    The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale.

    If you have strong commercial instincts and enjoy engineering, you'll love this role.
    Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. This role is onsite 3x/wk in our London office near King's Cross.

    As a TAM, you'll collaborate with a dedicated account team, including account executives, professional services, sales engineers, and support engineers.

    Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.

    Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.

    Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
    Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
    Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
    2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant.
    ~ Familiarity with both front-end and back-end development concepts.
    ~ Knowledgeable about SDLC, source control, and deployments (Kubernetes and Docker).
    ~ French or German speaking is a plus. Retool offers generous benefits to all employees and hybrid work location.

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