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    Desktop Support Engineer - Glasgow, United Kingdom - FDS

    FDS
    FDS Glasgow, United Kingdom

    2 weeks ago

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    Description

    ***** Please be aware this role may close prior to end date *****

    We are currently looking for highly customer-focused and enthusiastic Desktop Engineer to support our client, predominately based on their site in Scotstoun and providing support to sites in Govan and Hill End when required.

    This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.

    Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.
    As a Desktop Engineer you will be involved with:

  • Carry out security audits of all devices holding data on the network by scanning and reporting
  • IMAC's – Installations, Moves, Additions and Changes
  • Break-Fix of all in-scope managed devices
  • Hands and Eyes Support to visually verify the state of managed devices
  • Desktop Support including special project activities as they arise
  • Asset Management & Stock Management
  • Managing the lifecycle of loan user equipment
  • Working directly along side the client managing own workload whilst liaising with other teams or vendors to resolution
  • Acting as a central point of contact for the customer
  • Software and system fault diagnosis, analysis and fix
  • Taking responsibility for stock used

    • Essential Skills and Qualifications:

  • Must have, or be able to obtain UK GOV Security Clearance at SC level
  • Full, clean UK Driving License
  • Proven trouble shooting skills
  • Previous experience in a similar role with ITIL environment
  • PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards
  • Excellent communicator both face-to-face & over the phone
  • Administering Windows Share\File permissions.
  • Mobile connectivity (E.g. Android/IPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops & Laptops
  • Must be able to deal productively with a high workload with minimal supervision
  • Great attention to detail

    • Desirable skills / qualifications:

    • Microsoft Certification (MCSE/MCSA/MCP's)

    • Accredited in relevant manufacturers hardware qualification (HP)

    • Basic Network Knowledge (Patching, tracing switch information etc.)

    • Service Now Ticketing System Experience

    This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

    As an FDS Employee you will benefit from:

  • Flexible benefits including, private medial and health insurance, basic cover paid by employer
  • Free eye test vouchers
  • Company pension scheme
  • Income protection after 6 months' service should you be off work due to serious illness
  • 23 days holiday rising by 1 day per year to max 25
  • Option to purchase / sell additional holiday
  • Life insurance
  • Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
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