- Develop a thorough understanding of our client's business, operating model and technology strategy
- Deliver exceptional service aligned to clients needs and expectations across all products and services
- Cultivate a deep relationship and appreciation for what drives our clients' service requirements
- Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY Mellon change, product evolution)
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry interfaces
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
- The ability to build strong, collaborative relationships, both internally and externally with our clients
- Analyse information and apply problem solving skills
- Operate with a sense of urgency, and prioritise effectively
- Communicate clearly and concisely and be able to adapt style depending on audience
- Apply a strong controls focus, and know when to escalate
- Demonstrate strong leadership skills and provide guidance to less experienced team members
- Experience of engaging with, or working within, top tier investment services firms
- Experience in delivering outstanding client experiences within a client service delivery role and / or a financial services operational area, particularly in Custody and Fund Services
- Bachelors degree or the equivalent combination of education and experience
- Sufficient years minimum of total work experience in financial services, or similar industry, is preferred.
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
-
Client Service Director
1 week ago
The Bank of New York Mellon Corporation Manchester, United Kingdom**Client Service Director (VP)** · **_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trilli ...
-
Recruitment Service Director
1 week ago
PiC Consulting Manchester, United KingdomPartners in Change ("PiC") is a growing business change consultancy whose mission is simple: to provide flexible, value-adding support to organisations of all shapes and sizes in their delivery of complex change. From the start we've delivered great work for our clients, attracti ...
-
Director of Client Services
5 hours ago
Glu Recruit LTD Manchester, United Kingdom**Ref:241** · **Role**:Director of Client Services · **Salary**:£45-55K per annum · **Location**:Manchester · Hybrid working (Mon & Fri office based and the rest wfh) · **Working days**:Monday to Friday · We're looking for a talented Director of Client Services to join our team a ...
-
Manchester City Council Manchester, United Kingdom**About The Role**: · Manchester aims to be in the top-flight of world-class cities, with a dynamic economy and highly skilled people; to be well-connected, limiting climate change, and helping all of us feel safe and live well in our attractive and welcoming city. · To keep on t ...
-
Oldham Council Manchester, United Kingdom**Manchester City Council** · *** · Manchester aims to be in the top-flight of world-class cities, with a dynamic economy and highly skilled people; to be well-connected, limiting climate change, and helping all of us feel safe and live well in our attractive and welcoming city. ...
-
Manchester City Council Manchester, United Kingdom**About The Role**: · Manchester aims to be in the top-flight of world-class cities, with a dynamic economy and highly skilled people; to be well-connected, limiting climate change, and helping all of us feel safe and live well in our attractive and welcoming city. · To keep on t ...
-
Oldham Council Manchester, United Kingdom**Manchester City Council** · *** · Manchester aims to be in the top-flight of world-class cities, with a dynamic economy and highly skilled people; to be well-connected, limiting climate change, and helping all of us feel safe and live well in our attractive and welcoming city. ...
-
Service Delivery Director
1 week ago
Metroline Ltd Manchester, United KingdomJob Description Job summary · As a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the req ...
-
Service Delivery Director
4 days ago
Metroline Ltd Manchester, United KingdomJob summary · As a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the f ...
-
Client Service Director
6 hours ago
BNY Mellon Manchester, United KingdomOverview · Client Service Director (VP) · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages tril ...
-
Director, Expert Services
2 days ago
Maxim Recruitment Manchester, United KingdomDirector - Delay Expert job in Manchester (MAX Maxim Recruitment We use cookies to ensure you get the best experience on our website. Ref MAX10020 Consultant Nilam Modhwadia Region North and Scotland Location Manchester Salary Up to £150k (DOE) Job Posted 30/11/2023 Type Permanen ...
-
Director, Building Services
4 days ago
Vertical Recruitment Limited Manchester, United KingdomDirector of Sustainability – Building Services · Vertical Recruitment is working exclusively with a leading Independent Building Services Consultancy based in central Manchester. The company is experiencing significant growth which has led to an opportunity for a Director of Sus ...
-
Director of Service Quality
2 weeks ago
Priory Group Manchester, United KingdomReporting into the Hospital Director, the Director of Clinical Services (DoCS) forms part of the hospital Senior Management Team and is wholly responsible for the clinical services operation (nursing and therapy) within the hospital. The DoCS play a key part in developing and del ...
-
Director of Network Services
1 week ago
Manchester University NHS Foundation Trust Manchester, United KingdomExciting leadership opportunity within the NHS North West Genomic Medicine Service Alliance. · Home based working with frequent travel to MFT and additional regional and national travel. · The North West Genomic Medicine Service Alliance (NWGMSA) works across national and regio ...
-
Director, Expert Services
1 week ago
Maxim Recruitment Manchester, United KingdomDirector - Quantum Expert job in Manchester (MAX Maxim Recruitment We use cookies to ensure you get the best experience on our website. Ref MAX10017 Consultant Nilam Modhwadia Region North and Scotland Location Manchester Salary Up to £150k (DOE) Job Posted 30/11/2023 Type Perman ...
-
Director of Network Services
4 days ago
Wales Medicines Strategy Group Manchester, United KingdomEmployer Manchester University NHS Foundation Trust Employer type NHS Site NW GMSA, ST Mary's Hospital Town Manchester Salary £58,972 - £68,525 per annum Salary period Yearly Closing 15/05/2024 23:59 Genomics Data & Digital Director · Home based working with frequent travel to M ...
-
Client Service Director
1 week ago
THE BANK OF NEW YORK MELLON CORPORATION Manchester, United KingdomClient Service Director (VP) · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of d ...
-
Director of Network Services
1 week ago
Transformationunitgm Manchester, United KingdomEmployer Manchester University NHS Foundation Trust Employer type NHS Site NW GMSA, ST Mary's Hospital Town Manchester Salary £70,417 - £81,138 per annum Salary period Yearly Closing 13/05/2024 23:59 Genomics Data & Digital Director · Home based working with frequent travel to M ...
-
Client Services Director
2 weeks ago
The Stickman Consultancy Manchester, United KingdomStickman is a happy, fresh and ambitious company that is on a mission to supercharge pupil numbers and overall growth for schools across the globe. As part of this, we are looking to recruit a highly-organised, driven, passionate and 'can do' Client Services Director. Holding ser ...
-
Director of Shared Services
1 week ago
Hays Senior Finance Manchester, United Kingdom Full timeDirector of Shared Services · Employer Location Greater Manchester, England, Manchester Salary GBP GBP per annum + Annual Salary Closing date 19 Mar 2024 View more · Sector Salary band , Contract type Hours Where will they be working? You need to or to save a job. Job Detail ...
Client Service Director - Manchester, United Kingdom - BNY MELLON
Description
Client Service Director (VP)Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member for the role of Client Service Director (VP) to join our Asset Services, Client Service Delivery team. This role is located in Manchester. Hybrid.
In this role, you'll make an impact in the following ways:
Our Service Directors are the backbone of our Asset Servicing delivery offering and a clear differentiator in the marketplace.
A Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY Mellon delivers a consistently outstanding client experience across our product range. This is a senior client and internal-facing role charged with ensuring overall service quality, client satisfaction and a consistent client experience for some of our most complex clients, working hand in hand with the Relationship Manager and global service delivery teams.
The role also looks after multiple client issues at varying levels of complexity, from routine service issue escalation to new product roll outs. The Service Director must balance the dual goals of meeting service delivery commitments, while ensuring that the bank is in full compliance with all regulatory requirements.
In this role you will:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
