Jobs

    Senior Manager - Hampshire, United Kingdom - Executive Heads

    Executive Heads
    Executive Heads Hampshire, United Kingdom

    3 weeks ago

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    Description

    Job Description Executive Heads are working exclusively with a trailblazing organisation committed to growth and fostering an environment where their staff thrive.

    They are looking for an operational focused leader to become their Customer Operations Manager who will oversee the day-to-day operations teams and proactively innovate their current processes while implementing and driving new ones as the business scales.

    The Customer Operations Manager will also play an essential part in building and ensuring positive relations with both internal and external stakeholders, as well as the local community.

    This is a newly created role that has been driven through private equity investment, multi-digit growth year on year and an increase in sales.

    The role will include upholding and ensuring stringent health & safety, rigorous focus on following correct procedures, and performance management.

    Ensuring optimum efficiency and effectiveness of service delivery, including resource and overtime management, and that service goals are successfully met.

    You will be working in partnership with the Head of Customer Experience, responding to customer feedback and resolving complaints or concerns in a respectful and timely manner.

    Whilst you will be directly reporting into the CFO, you will be working alongside Head of Operations and H&S Manager to ensure service and resources are safe at all times, fit for purpose, and appropriate risk assessments are in place and followed by the team.

    We are looking for an experienced Operations Manager with a multi-discipline background and a proven track record in leading customer-focused teams who are used to working in a fast paced, high growth business.

    We require someone who is a process driven, hands on creative problem solver who is target orientated with a strategic mindset.

    This is a unique opportunity to help build and grow the organisation as they scale and grow over the next few years.

    Salary will be up to £70,000 plus Pension, life assurance, private medical healthcare, Bupa Wellness Plan and Employee Assistance Programme with 30 days annual leave plus bank holidays.


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