Workplace Team Leader - Newcastle upon Tyne, United Kingdom - ISS Facility Services

ISS Facility Services
ISS Facility Services
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Workplace Team Leader (Reception)

Newcastle upon Tyne
Competitive salary with excellent benefits - please contact the recruitment team for this information although we don't advertise our salaries, you won't be disappointed


As Workplace Team Leader, you will provide a world-class, client-facing Front of House service in line with the ISS vision.

You will be an ambassador of our client and ISS Support Services to blend seamlessly with your client organisation.


Key Responsibilities_**_

  • Ensure the Reception desks are sufficiently manned at all times between the operational hours of 08: Monday to Friday
  • To take responsibility of the service delivery in all common areas of the building, including collaboration areas and meeting room suites
  • To lead the team of Workplace Team Members across the Gosforth campus to offer reception & office services
  • To hold monthly, quarterly, and yearly reviews with your team in line with ISS standards.
  • To ensure all services and tasks are carried out in a timely manner and monitored
  • To update and ensure all ISS documents are relevant and correct (i.e., Standard Operating Procedures, H&S)
  • To lead the operation and be the main point of contact for the onsite client and ISS Management
  • Responsible for innovation and development of the current operation and to progress the contract
  • Ensure all client requests are fulfilled in a courteous, efficient and professional manner at all times
  • Flexible approach and willingness to undertake a range of shift patterns according to the business needs, including covering last minute absence for colleagues if necessary

Professional and personal competencies/qualifications_**_

  • GCSE Math and English or equivalent
  • Relevant corporate / hospitality/ customer service experience
  • Office Service Experience highly desirable
  • Room Booking (Condeco) or Calendar Management is desirable
  • High degree of accuracy and attention to detail
  • Excellent communication skills
  • Good time management, ability to prioritise and meet deadlines
  • Customer service skills


  • Technical ability

  • Microsoft Office
  • Motivated, committed and flexible
  • Ability to work with discretion
  • Calm and logical, professional mind set
  • Effective communication skills at all levels
  • Strong team player with the ability to work independently
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
One location

Reference ID: 103014
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