- Prior experience working in an IT Services organisation, IT channel, or value-added reseller, in a similar role.
- Ability to use relevant systems and technology including M365 Office applications, analytics tools, CRM, and PSA/Resource Management software.
- Demonstrate exceptional skills in resource allocation, inventory management, planning and organising, demand forecasting, workflow optimisation, and all types of communication.
- Ability to adapt to different situations and audiences as needed to handle complaints, resolve conflicts, and provide feedback.
- Ability to resolve resource conflicts and match available resources with engagement needs and timelines to ensure optimal utilisation and minimal bench-time, through detailed analysis of resource capabilities and engagement requirements, they align personnel, equipment, and budgets effectively.
- Level 3 NVQ Certificate/Diploma in Customer Service.
- Six Sigma Green Belt.
- Prince2 Foundation.
- 22 days basic holiday (increasing to a max of 25 days), additional leave for mental health care healthcare
- Private healthcare
- Healthcare cash plan
- Personalised career development plan
- Season ticket loan
- Company bonus scheme
- Employee Assistance Program
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Resource Manager - Croydon, Cambridgeshire, United Kingdom - Technimove
Description
Here at Technimove we strongly believe in our core values of Purpose, People and Passion .
As the market leader in Data Centre Transformations, our Purpose is to deliver our core transformational services to many of the world's leading I.T. service providers worldwide. In the last year we have further expanded our professional services offering, allowing us to continue to develop and maintain those long-lasting client relationships.
Our biggest asset is without a doubt our People, or TechniPeople as we like to say We have grown the team dramatically within the last 18 months and have a mixture of new faces and long-standing team members – some who have been here for 10+ years. We operate a fantastic internal development programme, including apprenticeships, to provide team members with the opportunity to really spread their wings and progress within the Company. We strive to create an environment where People thrive and are working to their strengths for maximum success.
All of this of course could not be done with Passion. Everyone here at Technimove is on board for the journey, and in short we love what we do We are looking for individuals who would be interested in being part of Technimove's future success, whilst developing themselves and growing alongside us.
The Role:
The Resource Manager plays an integral role in ensuring that projects and operations are executed efficiently by effectively managing and allocating the Technimove's resources in Operations across our Project and Program Management, Consultancy and Engineering teams. The position involves a deep understanding of both the capabilities of the workforce and the demands of various engagements, allowing for the strategic and optimal placement of personnel and assets where they are most needed.
The role works closely with Sales and Pre-Sales teams to prioritise and work through pre- and post-sale resource requests and with key Operations functional heads, and preferred 3rd Party Suppliers. By maintaining a comprehensive overview of ongoing and upcoming engagements, the Resource Manager ensures that resources are utilised in a manner that maximizes productivity and meets organisational goals, all while adhering to budgetary constraints and timelines.
Skills and Experience:
Essential:
Desirable:
Salary:
Up to £35,500 dependant on experience
Benefits:
