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    IT Field Engineer - Farnham, United Kingdom - Snaphunt

    Snaphunt
    Snaphunt Farnham, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    The Offer

    • Excellent career development opportunities
    • Flexible working options
    • Great work environment

    The Job

    You will be responsible for :

    • Be the initial point of contact for our customers.
    • Manage incoming requests incidents/requests from the help desk.
    • Provide customers with timely updates to their cases in line with Service Level Agreements.
    • Escalate high priority issues to Line Management.
    • Complete regular tasks in line with Service Desk procedures.
    • Review daily priorities and take appropriate action to ensure results are achieved.
    • Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
    • Installing, testing, maintaining and repairing hardware and software.
    • Documenting processes and logging tickets for open work.

    The Profile

    • Configure and implement cyber essentials and GDPR security standards (mandatory)
    • Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
    • Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)
    • Ability to pro-actively support and collaborate with service providers.
    • Follow industry best practices processes.
    • Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
    • Azure administration and implementations
    • Good understanding and knowledge of Windows 10, Windows 11 and Mac
    • Familiar with different client builds/imaging.
    • Strong customer support, written and verbal communication, and be a team player.
    • Ability to problem solve independently.

    The Employer

    Our client is a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team.

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