- Be the initial point of contact for our customers.
- Manage incoming requests incidents/requests from the help desk.
- Provide customers with timely updates to their cases in line with Service Level Agreements.
- Escalate high priority issues to Line Management.
- Complete regular tasks in line with Service Desk procedures.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
- Installing, testing, maintaining and repairing hardware and software.
- Documenting processes and logging tickets for open work.
- Configure and implement cyber essentials and GDPR security standards (mandatory)
- Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
- Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)
- Ability to pro-actively support and collaborate with service providers.
- Follow industry best practices processes.
- Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
- Azure administration and implementations
- Good understanding and knowledge of Windows 10, Windows 11 and Mac
- Familiar with different client builds/imaging.
- Strong customer support, written and verbal communication, and be a team player.
- Ability to problem solve independently.
- Excellent career development opportunities
- Flexible working options
- Great work environment
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Field Service Engineer
36 minutes ago
Bond Williams Limited Farnborough, United Kingdom Full timeOur client, a global supplier of specialised laboratory equipment, currently require a Field Service Engineer to operate in the South of England. The role provides a high level of training and would suit a mechanically-minded individual who enjoys being out on the road, interacti ...
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Field Forklift Engineer
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Field Service Engineer
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Field Service Engineer
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Field Service Engineer
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Bennett and Game Recruitment LTD Maidenhead, United Kingdom Full timeJob Profile for Field Service Engineer - Packaging Equipment MC269071 · Field Service Engineer required for an international packaging equipment manufacturer based in the Maidenhead area. The successful candidate will have a strong field service background ideally within a simila ...
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Field Service Engineer
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Job Heron Reading, United Kingdom Full timeA highly motivated Field Service Engineer is needed to join the team at one of the UK's leading industrial cleaning machine distributors based in Reading on a full-time basis. · As a full-time permanent field service engineer, your role will be to service and repair industrial cl ...
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Field Service Engineer
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Field Service Engineer
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Field Service Engineer
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Field Service Engineer
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Field Service Engineer
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Simon Acres Recruitment Surrey, United Kingdom**KBB Recruitment** are seeking a**Field based Service Engineer** who is experienced in the**Timber Window & Door** Industry to cover **Guildford, Surrey and the Midlands area £28,000 - £32,000 + Bonus** · The role will entail visiting sites to carry out a first visit service on ...
IT Field Engineer - Farnham, United Kingdom - DevFinders
Description
Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high-energy environment and wants to grow their career.
The Role
You will be responsible for :
Ideal Profile
What's on Offer?