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Account Manager

    Account Manager - scotland, United Kingdom - BCS Group

    BCS Group
    BCS Group scotland, United Kingdom

    3 weeks ago

    Default job background
    Sales
    Description

    The Role:


    The Account Manager role is responsible for maintaining and developing a customer portfolio focusing on new business and account management, Identifying areas for innovation and investment to assist with growth.


    Key Responsibilities:
    Sales
    Achieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achieved
    Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships
    Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovations
    Work with Barhale senior management to ensure leads are generated where appropriateBusiness Development
    Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business
    Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers
    Identify mailshots and exhibitions that BCS should attend as a business
    Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service
    Monitor competition from a sales perspective and ensure that all information is sharedCustomer Relationship Management
    Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
    Enter all customer visits and calls in the CRM
    Participate in networking at industry events and exhibitions to benefit the business
    Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managersReports & Administration
    Complete a winning works summary every month that contributes towards the board report and quarterly business review submissions
    Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
    Complete your administration requirements in a timely fashionKey measures & targets:
    Sales targets
    New business
    Customer retention

    Customer satisfactionKey relationships:
    Sales Manager
    Internal Sales Team
    Key Clients
    Key Suppliers

    Accounts TeamPerson Specification:
    The successful candidate is likely to meet all of the following criteria:
    Essential
    Experience and in-depth knowledge and understanding of working in sales
    Strong verbal and written communication skills
    Good time management and planning skills
    Ability to prioritise workload and meet deadlines
    Strong presentation skills
    IT skills, CRM and design software experience are essential
    Team player
    Experience working in the construction, distribution or hire industry


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