Debt Caseworker - Great Yarmouth, United Kingdom - Norfolk Citizens Advice

Norfolk Citizens Advice

Verified Company

Great Yarmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Debt Caseworker
Salary Level - £24,977.00 per annum

Duration - Fixed Term until 31st March 2025

Hours - 37 hours a week

Annual Leave

20 days plus bank holidays

Location -
Great Yarmouth or Breckland, Norfolk location

Norfolk Citizens Advice

We have a vacancy to provide an effective and efficient specialist debt service to our diverse clients, within the aims, policies and principles of Norfolk Citizens Advice.

The role entails ongoing casework aimed at achieving the most optimal financial outcomes for our clients.

If you can demonstrate the following:

Excellent communication skills
Able to show empathy and build rapport
Ability to deal with a variety of challenging situations
Experience of working with a wide variety of people
Proficiency in addressing various advice issues, particularly in welfare benefits (including Universal Credit), Debt, Housing and employment
A positive attitude and enjoy working in a team
Ability to problem solve
Good attention to detail
Strong IT skills (Microsoft Office)

We offer our staff:

Comprehensive induction and training to become an accredited Adviser
Ongoing support and professional development
4.5% employer pension contribution
Opportunity for flexible working
Access to Employee Assistance Programme
20 days annual leave plus bank holidays (pro rata)

You don't need specific debt experience (although this would be an advantage), however we are looking for empathy and emotional resilience, with strong communication skills and a passion for helping others.

Full training will be given.

The closing date is end of business Wednesday
17th April 2024.
We reserve the right to close early should we need to.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
£24,977.00 per year

Benefits: