- We are a team that has a clear view of where it wants to go and are committed to supporting each other to get there.
- We have created an environment where driven and accountable people thrive, and the development and progression of people in our team is a top priority.
- We have been successful by building relationships with senior leaders in banking, insurance and FinTech and consistently delivering value to their teams.
- We operate in an environment where your contributions will be meaningful and good work recognised.
- We provide competitive compensation and benefits and believe employee ownership is a key part of cultivating the mindset we want from everyone.
- Scheduling and conducting 15-30minute feedback calls with end users
- Collecting and recording evidence on how the platform is being used to demonstrate ROI
- Creating PowerPoint slides with success stories from your calls
- Delivering user coaching to increase awareness and engagement – building advocates
- Working closely with CSM's to understand upcoming renewal timelines and scheduling in feedback calls to support the renewal proposal
- Creating, sending and analysing user surveys (SurveyMonkey) to support PoV and renewals
- Following up with Net Promoter Score responses from customers to drive increased satisfaction and higher NPS results in the future
- Supporting the Pre-sales team with creating information packs for prospective clients
- Managing ongoing ROI collection programmes for our larger clients
- Exceptional communication – articulate and who builds rapport quickly
- Outstanding attention to detail with high standards for the work you deliver
- Excellent organisation skills with the ability to manage your own workload
- Good planning, presentation, time and project management skills
- A professional attitude with openness to feedback and coaching
- A thirst for learning and always looking for development opportunities
- Familiarity with customer service, account management or sales environments
- Confidence using video conferencing including Zoom and MS Teams
- Experience with PowerPoint, Word and Excel is essential
- Working knowledge of , MS Dynamics or similar CRM would be an advantage
- Understanding of our core sales Methodologies (MEDDIC & SPIN)
- Fluent spoken and written English
- A team of like-minded people committed to your success, now and in the future.
- Hybrid/flexible working model - 3 offices,
- London, Reading and Cardiff
- 25 days' annual leave
- Life Assurance and a fabulous Employee Assistance Programme.
- Private Healthcare for you - talk to us about adding your family
- Discounts on various retail stores, gym memberships and a bike scheme.
- Access to LinkedIn Learning.
- Peer to peer much, much more
- 4.8 rating on Glassdoor
- Excellent employee retention
- We have a culture deeply engaged in D&I and have a team dedicated to overseeing this
- There are 18+ languages spoken between us
- We actively engage with and support charitable initiatives and volunteer opportunities
- Our skills are shared through our Mentorship program, all are welcome to join
- All ideas and feedback are welcomed. We want all FullCircl'rs to have a voice
-
Client Value Associate
2 weeks ago
FullCircl City of London, Greater London, United KingdomWe go FullCircl · You could be just the right applicant for this job Read all associated information and make sure to apply. · FullCircl connects the insight you need when it matters most. We partner with more than 700 of the worlds leading banks, gaming operators, insurers and F ...
-
Pensions Solicitor
1 week ago
The Legists City of London, United KingdomA top tiered boutique pensions firm are looking for a Mid-Senior Pensions Associate to join their team in Central London. This is a unique opportunity to join a team where your work is valued and there is a clear path for progression, they want a seniorassociates who wants equity ...
-
Nq Pensions Solicitor
1 week ago
The Legists City of London, United KingdomA top tiered boutique pensions firm are looking for an NQ - Junior Pensions Associate to join their team in Central London. This is a unique opportunity to join a team where your work is valued and there is a clear path for progression, they want a seniorassociates who wants equi ...
-
Commercial Real Estate Solicitor
1 week ago
The Legists City of London, United Kingdomacting as a lead associate on transactions; · - involvedwith all aspects of commercial real estate investment - particularly high value acquisitions, disposals and asset management; · - acquisitions of development sites for mixed use schemes for both public and private sector dev ...
-
Contentious Trust Solicitor
2 weeks ago
The Legists City of London, United KingdomContentious Trusts Lawyer Solicitor 2 -4 pqe Legal 500 London Very highly ranking firm - West End The firm wishes to recruit a 2-4yr pqe Contentious Trusts Solicitor to join the Dispute Resolution Department, working closely with the partners within thedepartment. Our client has ...
-
Senior Project Manager
3 weeks ago
Tempest Jones City of London, United Kingdom* Senior Project Manager - Commercial Office Sector · - London (hybrid working) · - Competitive salary + excellent benefit package · Senior Project Manager - Commercial Fit Out · London (hybrid working) · Competitive salary + excellent benefit package & chartership support · Comp ...
-
Arbitration Solicitor Nq
2 weeks ago
The Legists City of London, United KingdomArbitration Associate/ Solicitor Circa NQ 0 - 3 pqe US firm London office There is a brand new role at NQ to 3 PQE with this US firm based in London. The role will be to focus on arbitration but some litigation will be involved in the role. This team hassignificant experience in ...
-
Senior Associate Commercial Litigation
2 weeks ago
The Legists City of London, United KingdomSenior Lawyer Role Litigation Boutique London International high value work My client a global litigation boutique with offices in London are hiring for an exceptional and experienced commercial litigator. This firm have a small office in London wherethey operate at the forefront ...
-
Impact Investment Manager
1 week ago
Montpellier Resourcing City of London, United Kingdom**12-month FTC** · **£ COMPETITIVE** · **Hybrid working available** · **Duties of the Impact Investment Manager to include**: · - Responsible for overseeing the delivery of the impact offering. This will involve engagement with private markets, regulatory products, and investment ...
-
Associate Consultant
2 weeks ago
Aon City of London, United Kingdom**Client Operations, Associate Consultant** · Aon's Human Capital Solutions practice are currently recruiting an Associate Consultant or Senior Associate Consultant to join our Client Operations team in London. The position holder will help produce our annual compensation surveys ...
-
Paralegel
3 weeks ago
The Legists City of London, United KingdomAn international law firm are looking for a paralegal to join their employment team in Central London. Everyone's contributions are valued from paralegals upwards and they are known for their friendly, collegiate and supportive environment. During therole, you will be acting as a ...
-
Acquisitions Associate
2 weeks ago
Strand Hill Consulting City of London, United Kingdom**Acquisitions Associate - Real Estate Private Equity** · Associate opportunity at a top tier Real Estate Private Equity firm. The firm is a market leading participant and active investor, manager and operator in European real estate. With substantial capital commitments from a w ...
-
Client Advocate
2 weeks ago
Lockton Companies LLP City of London, United Kingdom**Junior Client Advocate** · **_6 months placement_** · We are recruiting for a determined, diligent, curious minded, analytical, and hardworking law or history graduate with an interest in pursuing a career in healthcare defence work - whether in the insurance or law sphere or b ...
-
Policy Director
3 weeks ago
membershipbespoke City of London, United Kingdom**Policy Director** · **Global Membership Organisation** · **Home Based - Europe Wide - With Travel to London & Global Events** · **Basic Salary Up to 120,000 with an excellent benefits package 28 days holiday with additional 3 days at managerial discretion, Annual bonus up to 10 ...
-
Construction Associate
1 week ago
The Legists City of London, United KingdomAssociate Solicitor (Professional Indemnity - Professional & Financial Risks PQE London & SW England My client is a dynamic, award winning International law firm Headquartered in London. Their commercial success is reinforced by their unique culturewhich is not like most City fir ...
-
Commercial Real Estate Solicitor
1 week ago
The Legists City of London, United KingdomReal Estate Solicitor Commercial Property Highly Ranked Team London 5PQE+ Highly ranked central London team are seeking a 5+PQE commercial real estate solicitor to join their cutting-edge team. Founded in the 18th century, this full service central Londonfirm is known for advisin ...
-
Dc Investment Consultant
2 weeks ago
Oval Recruit City of London, United KingdomDC Investment Consultant & Associate Consultant Opportunity · £competitive + Package · London / Leeds / Surrey / Bristol / Manchester / Edinburgh - remote & work from home options · A leading UK Pensions & Investment Consultancy who are continuing to grow at a rapid rate are look ...
-
Graduate Recruitment Consultant
2 weeks ago
SW6 Associates Ltd City of London, United Kingdom**Graduate Recruitment Consultant** · **LOCATION**: · London · **SALARY**: · Basic salary of £25k with unlimited commission potential (expected earnings of £40k in the first year, £60k in the second year, and £80k or more in the third year) · Incentives include holiday bonuses, m ...
-
Private Funds Lawyer, London
3 weeks ago
Brandon James Ltd City of London, United KingdomA highly-regarded US firm are looking for a mid-level Private Funds Lawyer to join their highly-regarded private equity team in their London office. · **Private Funds Lawyer's Role** · The successful Private Funds Lawyer will work with a varied range of clients, representing them ...
-
Associate Consultant, Employee Rewards
1 week ago
Aon City of London, United Kingdom**Responsibilities**Associate Reward Consultant We're hiring** · We are currently looking for an Associate Consultant to join our Rewards Solutions practice based in London. · As Aon's London based employee reward advisory team, we're on a mission to help clients in the UK and ac ...
Client Value Associate - City of London, Greater London, United Kingdom - FullCircl
Description
We go FullCircl
FullCircl connects the insight you need when it matters most. We partner with more than 700 of the worlds leading banks, gaming operators, insurers and FinTechs to deliver market leading insight on their customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify & onboard and retain & grow customers.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Following the 2023 acquisition of W2, a specialist compliance and fraud platform, FullCircl's Identity Solutions products are maturing to reach new regulated markets
Our web applications and APIs are now used by more than 15,000 end users in large clients including Barclays, Lloyds, NatWest, Entain, Novibet, Virgin and Aon, as well as powering digital journeys for high growth challengers such as Tide, GoHenry, Mettle, Caxton, and hundreds more.
Having established a roster of blue-chip enterprise clients, FullCircl is now looking to expand its reach through continued investment in the platform and exciting partnerships with category leading vendors including Acturis, nCino and IDNow.
We have more than doubled in size over the past two years and are now a scale business that has been profitable since early 2022.
FullCircl was formed in 2021 following the merger of Artesian Solutions and DueDil, and recently in 2023 acquired W2 Global Data Solutions. FullCircl is backed by top-tier investors which include Octopus Investments, Notion Capital, Augmentum Fintech and notable angel investors which include Dr Steve Garnett (EMEA Chairman SFDC).
Visit to find out more.
We GRAFT to get it done
We want to hire like-minded people which is why our core values are important because if you join us it is pretty important that you fit right in. Ask yourself, do they describe you?
Growth Mindset - We fulfil our personal and professional potential
Resourceful - We find a way to get it done
Accountable - We do what we say
Factual - We tell it like it is (without being a jerk about it)
Team - We work together to win together
What we can offer you
We realise at FullCircl that it takes a dedicated team of brilliant people to continually innovate, push boundaries and exceed expectations. To us this means creating opportunities for employees to be challenged, take ownership over initiatives, spread their wings, and feel safe to try new things. We are passionate about creating a culture where your progression is a unique experience, with you in the driver's seat. We pride ourselves in bringing together a diverse group of individuals with the skills, energy and shared passion to help us do amazing things. Still led by our three original founders, we're constantly on the lookout for rising stars.
Client Value Associate
This is a really exciting opportunity to join our company in a period of growth, supporting and helping demonstrate the value our customers and prospects derive from the FullCircl platform.
This unique role within our wider Commercial Team has you supporting our Pre-Sales team and our Customer Success Team, with direct contact with our end users.
The Pre-Sales Team are responsible for delivering a structured Proof of Value (PoV) in which prospects can evaluate the platform against a set of key business metrics aligned to their success. This gives them the opportunity to test the effectiveness and use case for FullCircl within their live environment.
The Customer Success Team are responsible for retaining revenue from our existing customers and identifying opportunities for growth by building strong relationships with key sponsors. Our Customer Success Managers are also called 'happiness engineers' as they ensure our customers are getting value and can attribute ROI to our platform.
As Client Value Associate, you will interact (usually on Zoom/Teams or telephone) with end users and pilot participants to gain feedback, linked to their business metrics. You'll use this information to create PowerPoint slides telling the story of how FullCircl has helped them with their customers or prospects. This feedback is essential in renewal proposals for customers and new business proposals for prospective customers.
This role is perfect for someone new into their career who confidently and quickly builds rapport, who has energy and enthusiasm to learn. With such a central role, there are progression pathways into customer success, pre-sales or sales. We provide extensive in-house training as well as access to LinkedIn Learning to support your growth and development.
The team is based in both London Bridge and Winnersh so you will be required to attend these offices 2-3 days per week, as well as have the option to work at home on days when you aren't required in the office.
Key Responsibilities
You will support our Customer Success and Pre-Sales Teams on renewal proposals and PoV Evaluations; specifically, your week will include:
Our ideal candidate will have
Chloe Weatherill – CSM
How to Apply
If this role is of interest apply through LinkedIn or send your CV to and we'll be happy to have a conversation - speak soon
