Project Development Specialist - Manchester, United Kingdom - Diversity Travel

Diversity Travel Manchester, United Kingdom

1 week ago

Description

We are a successful travel management company for the charity and academic communities and we're proud and passionate about what we do.

We are looking for a Process Improvement Specialist to join the business on a 12-month contract, identifying and managing delivery of key process improvement opportunities within the business.

Using a combination of business and data analysis, the Process Improvement Specialist will highlight target areas and create clearly defined change proposals to drive business efficiency and an improved customer experience.

The role will involve liaising with internal and external stakeholders to deliver positive business change and improved customer satisfaction whilst leading re-engineering and automation projects.

Analysing and evaluating existing business processes, identifying opportunities for improvement in efficiency, cost and overall performance
Creating and managing clear, effective and achievable project plans with a clear ROI
Collaborating with key stakeholders to implement changes, track results, and refine processes to enhance overall productivity, quality and customer experience
Maintaining comprehensive documentation and generating regular reports on key performance indicators
Delivering approved projects within the timelines agreed
Analysing and managing project risks
Proven track record in the delivery of efficiency improvement projects
Demonstrable knowledge of key systems such as online booking tools, contact management systems, CRM, finance systems and digital marketing
Project management experience
Ability to quickly identify and overcome obstacles to keep projects on course
Positive attitude and ability to keep projects moving forward to the required pace and standard
Salary scale to £60k pending experience, plus performance related bonus.
~5 days holiday (plus bank holidays)
~ Hybrid work pattern
~ Option to buy or sell annual leave days
~ Pension
~ Employee Assistance Programme
~ Healthcare Cash Plan
~ Life Assurance
~ Season ticket loan
~ Discounted staff travel
~ Cycle to Work Scheme

This is a full-time role for a contract period of 12 months. 30pm, Monday to Friday.

Our office is based in Manchester City Centre and we are pleased to offer the flexibility to work from home 2 days per week following a successful probation period.

Welcome to Diversity Travel – We're a successful travel management company for the charity and academic communities.

We're proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation.

We embrace diversity and treat everyone with respect and trust.
We always look to improve our products, services and ourselves.

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