Jobs

    Senior Leader Business Support - City of London, Greater London, United Kingdom - Lorien

    Lorien
    Lorien City of London, Greater London, United Kingdom

    1 week ago

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    Description
    IT Support Team Lead / Technical Engineer Team Leader.
    Pay up to £50,000 (depending on experience)
    They are responsible for supporting some of London's top financial clients.

    They are looking for an experience IT Support Team Lead to come and join their team and eventually take responsibility for a team of excellent engineers.

    Whilst reporting into the Head of Support you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes.

    Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners.
    Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities.
    Identify opportunities for process optimisation and efficiency gains within the Service Desk.
    Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded.

    Work with our Infrastructure Management Team to continue to build A1's Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding.

    Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team.

    Experience in a similar Team Leader role, managing Helpdesk/Service Desk engineers.
    Microsoft certifications (nice to have)


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