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Business Incident - England, United Kingdom - Nationwide Building Society
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Description
Emergency situations can happen at any time of day or night.Our Incident Management team have navigated the Society through a number of situations over the last few years, including our response to Covid-19, a major supplier collapse, IT outages and everything in between.
We support all parts of the business, not just technical issues and we're looking for a Business Incident & Exercising Consultant to join our team.
The Incident Response team enable and prepare communities across the Society to achieve better customer outcomes and business resilience during times of disrupted service.
At Nationwide we offer hybrid working wherever possible.More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.
We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices.
You can also find out more about our approach to hybrid working here .As Business Incident & Exercising Consultant, you will be responsible for providing subject matter expertise for Society-wide Incident planning, response and exercising.
Supporting senior managers, you will enable the right decisions to be made during an incident, taking into consideration customer and conduct risk.
You will manage the development of a best-in-class crisis & business incident management service through the delivery of procedures, systems and policies that enable our teams, as well as supporting exercises and post incident/exercise reviews.
Business incident management experience as well as some meaningful operational resilience or end-to-end business continuity management, IT or risk background.
Ideally (but not essentially), you are formally qualified, such as, BCI, ITIL Service Management, IRM or significant experience.Experience of developing plans and managing the projects required to bring them to life.
Experience/awareness in risk management and risk identification.
Good communication skills, with the ability to influence colleagues up to senior manager level.
Awareness of Nationwide's business objectives and structure including a good working knowledge of customer impacts and conduct risks.
It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we'll top up by a further 16%~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Wellhub – Access to a range of free and paid options for health and wellness.
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata