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Ipswich

    Office And Services Manager - Suffolk, United Kingdom - Hays Business Support

    Hays Business Support
    Hays Business Support Suffolk, United Kingdom

    2 weeks ago

    Default job background
    Description

    This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team.

    This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising Service Technicians/Engineers and Administrative staff (both office-based and remote workers) to ensure the customer's needs are met in a timely manner.

    Provide day-to-day customer service including breakdowns, repairs, routine equipment service and installations, ensuring customer needs and targets are met.
    Day-to-day team management performance, time and KPI management of the Service Team.
    Day-to-day contact with customers either by phone or email.
    Managing the Service Administration support team
    Ensuring implementation of H&S processes in liaison with the H&S Advisor.
    Forecast/planning of customer monthly servicing/other requirements and time/hours utilisation available for tasks completed.

    Ensure service fleet vehicles are maintained, including services and MOTs, liaising with the Service Director regarding repairs/replacement of vehicles as required.

    To succeed in this job you will require current office management skills, a robust personality and be used to dealing with people at all levels.

    This would suit a candidate with industrial, manufacturing or engineering experience. Customer-centric with strong customer service skills
    Commercial acumen.
    In return, you will receive a £competitive salary with a discretionary completion bonus.

    Monday to Friday, working from 8-5pm
    100% office based (new office space from summer 2024)
    On-site parking

    Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

    By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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