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    IT Director/Interim IT Director - London, United Kingdom - Elvie

    Elvie
    Elvie London, United Kingdom

    2 weeks ago

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    Description
    Head of IT Systems
    Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women's lives.

    People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women.

    We are passionate, curious, and data-driven. In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products

    As Head of IT Systems you'll sit within the Operations function of the business reporting directly to the COO.

    This will be a broad and hands-on role where you'll be leading a small IT team, leveraging supplier relationships and offering strategic direction to help us scale ensuring there's no risk to business operations.

    You'll oversee our entire IT ecosystem including our complex ERP, supporting back end systems and integrations.

    You'll be our internal and external visionary and will sometimes need to adopt a Project Management mindset to translate those visions into high-quality tangible actions and implement them.

    You'll be someone who's extremely resourceful and organised when balancing budgets and has strong leadership qualities.

    Location:
    Hybrid working; a mix of working from our Bristol or London office & working remotely
    Permanent (please note, you must have the right to work in the UK)
    IT strategy and planning
    Develop and implement a comprehensive IT strategy in alignment with Elvie's goals and objectives.

    Collaborate with key business stakeholders to prioritise IT demand and allocate resources effectively within the IT roadmap and to support the wider Elvie project and programme portfolio.

    Software and application support

    Manage and maintain the implementation of software applications used across various departments, including ERP, CRM, payment platforms, GCP and other back-end systems.

    Work with in-house software engineers and external suppliers to troubleshoot and timely resolution of technical issues and enhancement of software functionality.

    Provide training and support to end-users to maximise utilisation and efficiency of software applications.

    Work closely with the business to understand business requirements, reviewing and assessing these against third party software systems for functionality, security, and portability.

    You will have a hands-on role, maintaining and improving Elvie's IT network infrastructure, including disaster recovery planning and business continuity.

    Ensure security and integrity of data and systems through the implementation of robust security policies and processes. Ensuring compliance with relevant regulatory requirements such as GDPR.
    Lead and mentor a small team of IT professionals, providing guidance, feedback, and support to foster a culture of excellence and collaboration
    Delegate tasks and responsibilities effectively, ensuring the timely completion of projects and initiatives.
    Conduct performance reviews and identify opportunities for skills development and career advancement within the team
    10+ years of experience in information technology
    ~ Deep understanding of computer systems, hardware, software and networks as well as experience administering systems and networks
    ~ Degree in Information Technology, Computer Science or similar is a plus
    Knowledge and competence administering Google's G Suite and Microsoft 365
    Project management experience and certifications such as PRINCE2 etc
    Service ticket management experience and certifications such as ITIL etc
    Experience with CRM systems, preferably Sprinklr
    Experience of Ometria, Avercast, Celigo, Trustpilot, JAMF, 1Password and ESET
    Ability to work with Product Engineering, Finance, Markets and Operations teams to assess constraints, risks and opportunities, and provide robust reporting on plan performance

    Lots of flexibility:
    whether it's working from home, doing the school run, or life admin, we understand that flexibility is essential, and we trust you to do the right thing for you and us
    ~ 25 days' annual leave, plus bank holidays
    ~5=10 leave: 10 days' additional leave on your 5th and 10th years of service
    ~£100 contribution to your home working set up to spend as you see fit
    ~ An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly
    ~ Generous parental leave policies; paternity/partner (6 weeks at full pay to take at any point during the first year of your child's life), shared parental leave
    ~ Healthcare plans, life insurance, and an employee assistance program for you and your family
    ~ A tax-efficient group pension scheme
    ~ Generous employee and friends & family discounts on Elvie products
    ~ Wellbeing support from YuLife and access to SmartHealth app with unlimited GP appointments for you and your family, plus various well-being initiatives throughout the year
    ~ Lovely offices in great locations, with drinks and snacks provided, along with fun social events

    30-minute video call with one of our recruiters
    ~30-45 minute video call with the hiring manager
    ~45-60 minute video interview (some positions may require you to complete a task/presentation)
    ~ For some positions, there may be an additional interview with one of our senior leadership team

    So be ready to learn, have fun, and be inspired by our passionate, talented team - and having a sense of humour helps too

    We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

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