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    M365 Systems Collaboration Technician - Greenford, United Kingdom - Ultra

    Ultra
    Ultra Greenford, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Provide support and management of the M365 environment and Microsoft Azure platform hosted in the UK for the global customer base at Ultra Maritime.

    Offering primary support for issues escalated from local support teams where advanced and expert knowledge is needed, providing support as part of the Business-as-Usual (BAU) requirements.

    This role will also include project collaboration and integration responsibilities, collaborating closely with the UM support partner(s).

    • Support global M365 tenant (synchronization and identity management).
    • Offer support and management of Microsoft Azure environment.
    • Serve as a Subject Matter Expert (SME) for Exchange 2010 – Exchange Online Administration.
    • Troubleshoot and provide solutions to end-user requests or problems submitted through the global service desk.
    • Troubleshoot and provide solutions to software and hardware faults.
    • Triage and assign advanced problems to the support partner through appropriate channels.
    • Conduct post-solution follow-up to ensure end-user satisfaction.
    • Assist the broader technologist team in monitoring and managing server systems.
    • Help with VPN Management.
    • Monitor Azure Resources and Log Analytics.
    • Endpoint/Intune Management.
    • Maintain inventory and deploy licenses.
    • Draft knowledge base articles to document new solutions.
    • Support the UM IT team on other required projects.
    • Support the Global Administration team with complex requests.

    Relocation Support

    Attracting top talent that can contribute expertise is crucial for our success. We actively seek talent across the UK and offer financial relocation support to potential candidates, subject to HMRC guidelines.

    Nationality Requirements

    Candidates must be eligible to obtain the necessary security clearance for the role due to the nature of the programmes we deliver.

    Diverse & Inclusive Employer

    Ultra Maritime is committed to being an equal opportunities employer that values diversity, inclusion, equity, and equality. We foster a workplace that welcomes individuals from all backgrounds and cultures to enhance our diversity of thought and ensure we meet our customer commitments.

    We do not discriminate based on various factors and encourage applications from all candidates.



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