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Erith

    ICT and Maintenance Technician - Erith, Greater London, United Kingdom - OVHcloud

    OVHcloud
    OVHcloud Erith, Greater London, United Kingdom

    3 weeks ago

    Default job background
    Accounting / Finance
    Description

    Within your #OneTeam Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices.

    It ensures competitive levels of service and quality while respecting deadlines agreed with customers.

    As Datacenter IT/RUN Maintenance Technician , you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters.

    You will be part of a team of technician that operate 24/7, managed by a Team Leader.

    Your main responsibilities
    Contribute to datacenter systems architecture and ensure 1st level of support
    Optimize the racks for new servers
    Connect power and network cables within server and network racks
    Wire the incoming cables and network within the racks respecting wiring scheme
    Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
    Assemble and install computer hardware (assemble / install / upgrade/ update servers)
    Adhere to health and safety rules and regulatory requirements
    Escalate incident tickets to Level 2 support where appropriate

    Contribute to Datacenter maintenance
    Complete interventions on the equipment in response to monitoring alerts or customer tickets
    Upgrade the servers (change obsolete components)
    Undertake curative maintenance on delivered servers
    Troubleshoot technical issues using various tools: network, servers
    Perform regular established maintenance procedures
    Understand and maintain cabling systems
    Replace failed networking devices within racks
    Implement actions to resolve problems related to the server environment
    Ensure servers are functioning properly via analysis and monitoring
    Keep asset databases up to date
    Manage and resolve system failures quickly
    Assist team members with other relevant maintenance tasks within the Datacenter

    Coordinate activity with all 24/7 teams and help improve customer relations
    Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
    Help maintain good customer relations and customer satisfaction on a daily basis
    Ensure information is shared between maintenance agents and provide reports to the Team Leader
    Respect the schedule and targets set by the Team Leader

    Skills required
    A keen interest in IT and computer hardware products/components
    High school diploma or equivalent qualification in electronics / IT / Maintenance
    A minimum of 2 years' experience in a similar role
    Experience of building and maintaining computers
    Advanced understanding of general maintenance procedures and techniques
    Effective problem-solving abilities
    A team player with excellent communication skills
    Organized, autonomous and adaptable
    Basic knowledge of computer networking
    Well-organized person and have the ability to prioritize tasks
    Customer centric oriented
    Autonomous
    Attention to detail and a solution orientated approach
    Positive, energetic and proactive mindset
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