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    Estate Experience Manager - Birmingham, United Kingdom - Michael Page (UK)

    Michael Page (UK)
    Michael Page (UK) Birmingham, United Kingdom

    3 weeks ago

    Default job background
    Description
    Birmingham Permanent £60,000 - £65,000 per year
    Estate Manager for a leading Property Management Company
    Excellent salary + benefits

    Opportunity for an Estates Manager to work for a leading Property Management company to oversee a multi tenanted Estate in the Heart of Birmingham.

    Working on behalf of the landlord you will be responsible for managing the services and operations for a mixed-use estate in Birmingham.

    To ensure compliance is met with all statutory regulations, internal policies and procedures, and best practice with a heavy focus on the consistent delivery of first-class customer service to occupiers.

    Acting as a visible ambassador for the Estate, driving standards, leading by example, and creating a happy, focused, expert and connected team.

    Managing Client and occupier expectations in a clear and consistent manner, having regard to set financial limits.

    Agreeing, monitoring and managing all budgets to ensure costs, quality standards and efficiencies are appropriately balanced to achieve the highest levels of standards and service.

    Driving occupier engagement on the Estate and building strong relationships across the Estate to assist in occupier retention and wider asset management goals.

    Experience working within a Managing Agent, preferably associated with retail, office and residential properties.
    IWFM Membership, IOSH, NEBOSH
    Proven knowledge and experience of managing service partner performance levels through KPI's / SLA's(e.g. Proven experience of managing large, complex flagship buildings and estates. Direct involvement in managing retail and leisure properties previously would be a bonus.
    Demonstrable knowledge of service charges and budgeting techniques
    Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
    #
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