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    Deskside Engineer/ IT Engineer - London, United Kingdom - Seven Investment Management LLP

    Seven Investment Management LLP
    Seven Investment Management LLP London, United Kingdom

    2 weeks ago

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    Description

    Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users.

    The role involves troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks.
    To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through
    Installing and configuring new hardware and software, ensuring infrastructure standards are maintained.
    Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues

    Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.

    Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
    Providing out of hours support cover for application deployments and upgrades, on a rota where required

    Act as an on-site point of contact for third line support teams to assist with the resolution of incidents.

    This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence
    Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
    Maintain a technical advantage through continual training and personal development
    Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
    Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3 rd party desktop applications
    Ability to logically and methodically problem solve IT issues
    Experience with supporting Azure AD\Entra ID
    Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
    Experience with supporting and troubleshooting Microsoft Teams
    Experience with supporting and troubleshooting Intune
    Experience of installing and utilising server and desktop hardware
    Knowledge of industry recognised IT and support practices
    An understanding of IT infrastructure technologies. Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

    Back in 2002, they couldn't find a firm they trusted to manage their families' money properly – big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure.

    Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology.

    They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.

    In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach.

    In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM).

    PWM will continue to operate as an independent company, retaining its brand, identity and leadership.
    Our team, our clients and our funds under management have grown steadily over the years.

    From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

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