- Create job cards, checking for existing parts and service WIPs and campaigns
- Clarify for the customer and workshop the basis for repair
- Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Inform customer of outstanding campaigns and arrange for work to be completed
- Ensure all MOT appointments are planned
- Meet and greet all customers on arrival in a professional and friendly manner
- Agree timescales for unscheduled work with customers and follow through to completion
- Ability to build rapport and positive relationships – Working with the customer to build professional relationships to ensure all customer requirements are scheduled in a timely manner.
- Ability to prioritise and manage multiple tasks at once – Manage tasks from the customer externally and internally within the workshop, ensuring all tasks are completed in the desired time frame.
- Forward thinker, using own initiative under pressure – Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer's needs are still met.
-
Service Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
Hawkfield Recruitment ltd Oswestry, United Kingdom Full timeJob Title: Service Advisor · Salary: £26,000 basic salary plus bonus - OTE £32,000 · Hours: Monday to Friday 8am-6pm with an hours lunch - 1 in 2 Saturday mornings which is 8:30am - 12:30pm · Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer gro ...
-
Service Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
Hawkfield Recruitment ltd Burntwood, United Kingdom Full timeJob Title: Service Advisor · Salary: £27,000 basic salary plus bonus – OTE £36,000 (Uncapped) · Hours: Monday to Friday 8am-6pm – 1 in 3 Saturday mornings · Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer group based in the Burntwood area. · ...
-
Customer Service Advisor
Found in: SonicJobs Direct Apply UK - 22 hours ago
People Solutions Cannock, United Kingdom Full timeCUSTOMER SERVICE ADVISOR · MONDAY - FRIDAY: 38.5 HOURS PER WEEK · £25,500 PER ANNUM · People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes · Benefits · Company-wide training programme · Generous contributory p ...
-
Customer Service Retail Advisor
Found in: Jooble UK O C2 - 6 hours ago
Three Telford, Shropshire, United KingdomRetail Customer Advisor (Telford) - 37.Full-time · Grade G Customer Advisor Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every ...
-
Service Advisor
Found in: Talent UK 2A C2 - 5 hours ago
Team Support Midlands Group Whitgreave, United Kingdom Full timeOur client based in Stafford is recruiting for a Service Advisor. Working within a company that sells luxury motorhomes the role involves dealing with customers servicing requirments for their vehicle both over the phone and face to face through the companies showroom. The ideal ...
-
Service Advisor
Found in: Click to Hired UK C2 - 3 days ago
Auto Skills UK Stourbridge, United Kingdom Permanent, Full timeService Advisor · Basic Salary - £24,000 - £27,000 + Bonus · Location - Stourbridge · Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? · Responsibilities of a Service Advisor · Arranging Service Departm ...
-
Service Advisor
Found in: Talent UK 2A C2 - 3 days ago
Silcom Recruitment Limited Birmingham, United Kingdom Full timeThe Role:Are you an experienced Service Advisor looking for a change?Silcom Recruitment are on the hunt for an experienced Service Advisor to join a modern dealership based in Birmingham. Our client seeks a candidate with Kerridge system knowledge and proven experience within the ...
-
Service Advisor
Found in: Talent UK 2A C2 - 5 hours ago
Auto Skills UK Birmingham, United Kingdom Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Birmingham Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure ...
-
Service Advisor
Found in: Jooble UK O C2 - 1 day ago
Auto Skills UK Stourbridge, West Midlands, United KingdomService Advisor · Basic Salary - £24,000 - £27,000 + Bonus · Location - Stourbridge · Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? · Responsibilities of a Service Advisor · Arranging Service Departm ...
-
Advisor services
Found in: Jooble UK O C2 - 6 hours ago
Autosmart International Cannock, Staffordshire, United KingdomPermanent role, currently based at our Norton Canes site, relocating to Shenstone Head Office in 2024. · Our success lies in the commitment of our skilled Customer Service Advisors, known for building longstanding customer relationships. Our comprehensive and structured training ...
-
Service Advisor
Found in: Jooble UK O C2 - 6 hours ago
Hanson Lawrie Smethwick, West Midlands, United KingdomOur Client is a leading player in the automotive industry and in need of an experienced Service Advisor (Counter Sales). · 02nd May, 2024 · Have you got a background in Motor Factor or parts distribution if so this role may be for you. Our client is looking for a Service Adviso ...
-
Service Advisor
Found in: Talent UK 2A C2 - 9 hours ago
People Professionals HR and Recruitment Services Birmingham, United Kingdom Full timeHave you got a background in Motor Factor or parts distribution if so this role may be for you. Our client is looking for a Service Advisor to process Counter Sales in an automotive setting. This role is customer facing and requires a candidate that can offer customers the highes ...
-
Service Advisor
Found in: Talent UK C2 - 2 days ago
Sytner Group Wolverhampton, United Kingdom Full timeAbout the role · We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Wolverhampton. · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will ...
-
Customer Service Advisor
Found in: Talent UK 2A C2 - 5 hours ago
Isla Rose Consulting Ltd Whitgreave, United Kingdom Full timeIsla Rose is searching for a customer service advisor to join an established business in Stafford. As a customer service advisor you will working within a small team, taking customers through from point of sale to aftersales and complaints. This will be a front facing role having ...
-
service advisor ~ customer service
Found in: Jooble UK O C2 - 2 days ago
Workingmums Wolverhampton, West Midlands, United KingdomWe have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Wolverhampton. · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consul ...
-
Customer Service Advisor
Found in: Ziprecruiter UK C2 - 3 days ago
Vivo Talent Solutions Birmingham, United KingdomJob Description · Job title: Customer Service Advisor (6 month FTC) · Location: Birmingham / Hybrid · Salary: £25,000 - £30,000 · Skills: Customer Service, Deposits, Saving, ISA, Customer journey, Support, Advisor · We're currently recruiting for a Customer Service Advisor for a ...
-
Customer Service Advisor
Found in: Click to Hired UK C2 - 1 day ago
Unitemps Stoke-on-Trent, United Kingdom Permanent, Full timeRole · This is an exciting opportunity to work with one of the world's largest and most respected financial institutions. They offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions. · As ...
-
Customer Service Advisor
Found in: Talent UK 2A C2 - 3 days ago
S4 Personnel Ltd Middlewich, United KingdomRef: 1796 · Job: Customer Service Advisor · Location: Middlewich · Hourly Pay: £ £11.44 · Length of Assignment: Temporary to Permanent · A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environm ...
-
Customer Service Advisor
Found in: Jooble UK O C2 - 6 hours ago
Euro-projects Recruitment Ltd Wolverhampton, West Midlands, United KingdomCustomer Service Advisor · Customer Service jobs or Internal Account Manager jobs Wolverhampton WV1 · You need strong attention to detail (admin skills) + excellent customer service experience · You will be seeking customer service jobs or account manager jobs or sales coordin ...
-
Customer Service Advisor
Found in: Talent UK C2 - 6 days ago
iQ Student Accommodation West Midlands, United Kingdom Full timeCustomer Service Advisor - Birmingham, West Midlands · Doing the right thing, even when nobody's watching? It's an iQ thing. · iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year ...
Service Advisor - Longford, United Kingdom - Scania
Description
Service Advisor
12 Month Fixed Term Contract
Working Hours: Rotating shift pattern Monday – Friday 07:00 – 16:00 | 10:00 – 19:00
Salary starting from £26,000 PLUS EXCELLENT BENEFIT PACKAGE
Scania GB have an exciting opportunity for a candidate with the right values to join our thriving team
Do you take pride in delivering excellent customer service skills? We are looking for an individual who is motivated and proactive to fulfil the exciting role as a Service Advisor in Heathrow.
This role involves maintaining existing relationships and building new relationships to ensure we deliver upon all our customers need – booking in routine servicing, defects, MOT's and breakdowns, updating customers on job completion and raising invoices for work carried out whilst ensuring we deliver excellent customer service.
Key Responsibilities:
Character
Have you got the experience that you believe will be suitable to fulfil this amazing position? If so, we would love to hear from you
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
