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Cannock

    Advisor services - Cannock, Staffordshire, United Kingdom - Autosmart International

    Autosmart International
    Autosmart International Cannock, Staffordshire, United Kingdom

    2 days ago

    Default job background
    Description
    Permanent role, currently based at our Norton Canes site, relocating to Shenstone Head Office in 2024.
    Our success lies in the commitment of our skilled Customer Service Advisors, known for building longstanding customer relationships.

    Our comprehensive and structured training programme will be sure to set you up for success within our established Customer Service Team.

    In this dynamic role, you will be supporting potential franchisees from their initial enquiry through the entire Autosmart experience, contributing to both their and our continued success.


    Our French Speaking Customer Service Advisor will:
    Utilise your exceptional French language skills to create an impeccable end to end customer experience
    Support potential French franchisees looking to take on an Autosmart franchise and guide them through every step of their Autosmart journey
    In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
    Support colleagues and team members with other non-French country-specific activities as required
    Our Customer Service Advisor will have:
    Experience in a telephone-based customer service role
    Customer relationship/customer account management experience
    Excellent attention to detail and accuracy, ideally with some export administration experience
    Confident IT skills including MS office
    Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy
    Salary of up to £29,000 depending on experience
    ~ Permanent contract of employment (Monday to Friday, 38.5 hours, office-based)
    ~ Company-wide training programme to develop key skills and a supportive and friendly team
    ~25 days holiday, plus bank holidays
    ~ Non-contributory private health care and critical illness cover
    ~ Generous contributory pension scheme
    ~ Life insurance at three times salary
    ~ Employee assistance programme
    ~ Please visit our website to find out more about our Recruitment Privacy Policy
    #

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