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Scole

    Front of house - Scole, United Kingdom - Scole inn hotel

    Scole inn hotel
    Scole inn hotel Scole, United Kingdom

    2 days ago

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    Description

    Scole Inn Hotel is seeking a friendly and professional individual to join our team as a Front of House. As the face of our establishment, you will play a vital role in providing excellent customer service and ensuring guest satisfaction.

    Responsibilities

    • Greeting guests and providing them with a warm and friendly welcome upon arrival
    • Checking guests in and out, processing payments, and issuing keys
    • Assisting guests with inquiries, reservations, and providing helpful information about the local area
    • Managing guest requests and ensuring they are promptly addressed and resolved
    • Maintaining a clean and welcoming lobby area, ensuring it is well-stocked with necessary supplies
    • Coordinating with housekeeping to ensure timely room availability and cleanliness
    • Collaborating with other departments, such as food and beverage, to ensure seamless guest experiences

    Requirements

    • Previous experience in a customer service role, preferably in the hospitality industry
    • Excellent communication and interpersonal skills, with the ability to effectively interact with guests of all backgrounds
    • Strong organizational and multitasking abilities, with a keen eye for detail
    • Proficient computer skills, including knowledge of reservation systems and MS Office
    • Ability to remain calm and composed in high-pressure situations
    • Flexibility to work various shifts, including weekends and holidays
    • Knowledge of local attractions and amenities is a plus

    Benefits

    flexible hours

    Tips

    Progression

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