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    Legal Services Advisor - Huddersfield, West Yorkshire, United Kingdom - First4Lawyers Limited

    First4Lawyers Limited
    First4Lawyers Limited Huddersfield, West Yorkshire, United Kingdom

    2 weeks ago

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    Description
    We are looking to expand our claims team to continue our record of success and growth. Successful applicants will work as part of a supportive team and will be our legal services and enquiry handlers.
    Salary to reflect experience, plus uncapped monthly performance-related bonus
    Hours Full Time
    Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs
    Access to interest free travel loans – our interest free loans will help you spread the cost of travel over 12 monthly payments
    Pension scheme – you'll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
    Annual leave commences at 25 days plus bank holidays.
    Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum
    Birthday leave – an extra paid day off on your birthday each year
    Staff social club with regular social events through the year
    Refer a friend – we offer a cash reward for every new team member you refer who successfully starts in our business
    First4Lawyers Group is located in Huddersfield town centre: Permanent House, 1 Dundas Street, Huddersfield, HD1 2HE.

    We are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester.

    Full-time based on 37.5 hours per week, across shifts between 8:00-20:00 Monday to Thursday, 8:00-18:00 on Fridays and 10:00-16:00 on weekends, on a rota that is shared at least 1 month in advance.

    You will be given a weekday off in lieu when you work a weekend shift and will work no more than 2 weekend shifts per month.

    The working pattern will involve a hybrid working arrangement and the potential for up to 2 days per week to be worked remotely.

    Reporting to the Head of Legal Services.
    Salary to reflect experience, plus uncapped monthly performance-related bonus.

    First4Lawyers and First4InjuryClaims, both of which are committed to helping customers deal with any legal issues they may have.

    Launched in 2008, First4Lawyers have successfully established themselves as the UK's largest independent legal marketing collective.

    With an enviable reputation for excellence, we work with some of the country's leading law firms and have been repeatedly recognised as being the best in our sector through numerous industry awards and earning a 5-star Excellent rating on Trustpilot.

    Having recently added a law firm to our wholly owned group of companies, we continue to invest and expand our teams as we strive towards our vision to be the UK's number one legal services provider.

    How we support you

    We are committed to supporting your personal development at First4Lawyers by offering learning and progression opportunities to help you to continually grow and achieve your full potential.

    To further your knowledge and skills, you will have access to ongoing technical training, mentoring and coaching.

    You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.

    Since launching in 2008, we have grown from strength to strength and we are looking to expand our claims team to continue our record of success and growth.

    Successful applicants will work as members of a supportive team and will be our first response legal services and enquiry handlers.

    The role is purely phone-based so we are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly.

    As a Legal Services Advisor, it is rewarding and fulfilling to know you are part of a person's claim journey, helping that person find the legal solution they need.

    Responding to a consistently high volume of incoming enquiries that will be processed over the phone
    Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
    Building effective relationships with clients by having a natural and genuine yet professional conversation with them
    Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon
    Enhancing the customer experience with First4lawyers by providing a personal non-scripted and helpful service.
    Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
    Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
    Guiding clients through the process from start to finish, and finding the right legal solution for them
    In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations
    Use of computerised system to accurately record claims from being received to the transfer to solicitors
    Selling the benefits to clients about using First4Lawyers service

    We want to hear from you if you share our passion for delivering excellent customer service and feel you have the right attitude, skills and commitment to join our award-winning team.

    Previous experience gained in the legal sector is preferred but not essential. A desire to meet and exceed targets and our exacting service standards are, however, a pre-requisite.
    A commitment to delivering excellent customer service
    Ability to talk on the phone whilst simultaneously recording information on a case management system
    Minimum of 5 GCSEs (A to C Grade) which should include Mathematics and English

    Experience of assessing or handling personal injury claims within a claim's management/legal services environment
    Quality
    The quality of our work exceeds expectations.
    ~ We value and support our clients and our colleagues and treat everyone with dignity and respect.
    ~ You will listen to others and value diversity.

    You will be collaborative in your approach, sharing ideas and helping colleagues to achieve targets and goals.
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