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Royal Tunbridge Wells

    General Manager - Tunbridge Wells, Kent, United Kingdom - Simon Acres Group

    Simon Acres Group
    Simon Acres Group Tunbridge Wells, Kent, United Kingdom

    1 week ago

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    Description

    Simon Acres Recruitment are excited to be working with a private members club based in the Pantiles, Tunbridge Wells who are seeking an experienced General Manager to manage the club's day to day operations and host exclusive members.


    Paying:
    A basic of between £42,000 - £45,000, plus a £5,000 incentivised bonus


    Working hours:
    40 hours per week over shift patterns


    Opening hours:
    Monday to Wednesday 8.000am - 7.00pm, Thursday - Friday 8.000am-11.00pm and Saturday (phone number removed)pm


    Closed Sunday Responsibilities:

    • Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth.
    • Overseeing all staff budgets and operations of the private members club and cafe.
    • Formulating & implementing the overall strategy, setting goals for growth.
    • Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities.
    • Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately.
    • Ensuring employees work productively and professionally at all times, following all H&S regulations.
    • Overseeing recruitment, training of new employees and full induction and training for new starters.
    • Preparing regular reports for Shareholders and Directors.
    • Leading by example, setting the tone of service, providing service training to include upselling techniques.
    • Supporting, motivating, and encouraging good staff relations by promoting a positive.
    • Handling complaints and training the wider team on complaint management.
    • Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

    Operational Responsibilities:

    • Responsible for meeting compliance with all operational legislation including licensing, H&S, food hygiene standards agency, fire safety etc.
    • Managing and liaising with all external contractors and suppliers of the club.
    • Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H&S.
    • Setting team targets and driving continous improvement.
    • Conducting weekly team meetings to review events, initiatives, operations, and all other business needs.
    • Conducting annual appraisals, probation reviews and regular 1-2-1's with direct reports.

    Integrity:

    • Act in a highly professional and courteous manner at all times.
    • Keeping all club business & HR information private and confidential.
    • Informing the Directors of any information that may be detrimental to the club.
    • Promoting the club in a positive way and adhering to organisational code of conduct at all times.

    The Candidate:
    * 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background.
    • Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging).
    • Strong financial acumen, ability to drive revenue and understand forecasts and P&L.
    • Up to date knowledge of regulations, health and safety and compliance.
    • Events management/logistics experience.
    • Food, beverage, and bar management experience.
    • Understanding of rewarding and motivating techniques and best practices.
    • Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams
    #J-18808-Ljbffr
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