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    Hotel Night Manager - Slough, United Kingdom - The Langley

    The Langley
    The Langley Slough, United Kingdom

    4 weeks ago

    Default job background
    Full time
    Description

    We are now looking for motivated and outstanding Night Manager to join our dynamic team at The Langley Hotel & Spa, a Luxury Collection Hotel by Marriott.

    The former country estate, The Langley is a luxury hotel and spa in the heart of the Buckinghamshire countryside. The hotel has 41 exquisite rooms and suites with the height of sophistication and refinement.

    The Langley Hotel opened its doors on 1st June 2019, following an extensive six-year renovation. Working alongside the award-winning Dennis Irvine Studio, the multi-million-pound renovation has transformed the historic Grade II-listed Langley Park House from a dilapidated former private home into a majestic countryside icon, and a hotel that encompasses the modern sensibilities and aspirations of the modern traveller.

    Job Role

    We are seeking a Night Manager to oversee the operations and guest services during the overnight shift at our hotel.

    The Night Manager, will report directly to the Deputy Hotel Manager and Hotel Manager, collaborating with supervisors, and line staff to ensure that our guests are satisfied with their stay and that the services they receive meet or exceed their expectations.

    You will ensure the smooth running of the hotel and provide exceptional customer service to our guests. Showcasing excellent leadership and interpersonal skills. Taking responsibility for service standards of the front of house team as well as having a consistent, passionate approach to exceptional customer service.

    General duties will include:

    • Manage and supervise all activities during the overnight shift
    • Assist with check-in and check-out procedures as needed
    • Being the main point of contact for all in-house and external guest queries and requests
    • Assist guests efficiently, courteously and professionally in all Front Office related matters
    • Completing Front Office administration tasks
    • Overseeing the use of technology/IT systems
    • Conduct regular inspections to identify any maintenance or safety issues
    • Prepare reports on daily activities, incidents, and guest feedback
    • Provide support and guidance to night staff members
    • Proactive lobby management
    • Promoting hotel amenities, services, and special offers to guests
    • Liaising with all departments and ensure swift and efficient communication across the hotel, and assisting them when necessary
    • Ensuring all relevant feedback from guest is dealt with in an efficient manner
    • Administering cash and floats in an accurate manner
    • Enforcing hotel policies and procedures
    • Undertake all training as required (e.g. first aid, health and safety, customer service)
    • Duty Management shifts as required

    The ideal candidate will have:

    • Proven background within a luxury hospitality environment
    • Previous experience using IT applications including Opera
    • Excellent written and verbal English
    • Team player with outstanding interpersonal skills
    • An eye for details and welcoming personality
    • Demonstrated leadership ability
    • Flexibility with rotating shift patterns, including weekends and Bank Holidays

    What we offer:

    • Discounted Room and F&B rates within Marriott worldwide
    • Cycle to work scheme
    • Pension scheme
    • Learning and development programmes
    • Free Meals on Duty
    • On-site parking
    • Uniform

    The Night Manager will have the opportunity to contribute to the success of our hotel while gaining valuable experience in the hospitality industry.

    If you are a dedicated individual with a passion for providing exceptional guest experiences, and would like to join us for on this exciting journey we would love to hear from you

    In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

    Please note that there is no public transport nearby the hotel so ideally candidates will need to drive their own vehicle.

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