- Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities.
- Ensure that all Statutory and Key Performance Indicators (KPI's) are proactively met or exceeded. Demonstrate value for money services.
- Participate in and monitor the initial and continuous assessment of Customer needs to ensure support planning and risk management is completed in accordance with Customer, LACS and statutory requirements.
- Ensure all safeguarding cases are managed within LACS safeguarding protocols, are reported appropriately and within Corporate timescales.
- Responsible for health and safety compliance for staff and all buildings within the cluster.
- Take part in the out of hours on-call service, where required
- Lead and motivate your team to foster a forward thinking, positive "can do" working environment and culture
Deliver motivational and effective supervision and team meetings to empower staff with relevant information appropriate to their role. - Lead, coach and mentor staff to support career aspirations
- Comply with LACS management reporting requirements and adhere to LACS HR Policies and Procedures when required.
- Ensure Look Ahead Health and Safety policies and procedures are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols.
- Adhere to all LACS policies and procedures including service specific processes, and statutory requirements.
- Carry out other administrative tasks as relevant to the service and directed by the Head of Service.
- Leadership and Management: Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the Service and personal performance with a solution focused, pro-active can-do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development.
- Motivating: Inspires people to achieve LACS goals and vision. Enjoys dynamic diverse environments. The forerunner of ideas: acts persuasively, encouraging others to go beyond their expectations.
- Planning: good time management skills, well organised and makes the best use of available resource, forward thinking and able to mitigate risks and demonstrate value for money.
- Communication: An excellent and honest communicator at all levels, with an empathetic, approachable and open approach. Is respectful, articulate and has a considered style of communication. Assertive when necessary.
- Decision-making: Has a practical and logical outlook and is well organised. Is fundamentally confident, calm and resilient and does not let emotion adversely impact situations or obscure judgement. Handles pressure well.
- Delegation: Builds a culture of mutual trust, focusing on peoples strengths, does not micromanage and offers encouragement, support and guidance when required.
- Minimum years experience of supporting vulnerable adults with Learning disabilities and Autism.
- GCSEs in English and Maths (grade A-C).
- Health and Social Care qualification
- Knowledge of Safeguarding and Mental Capacity processes.
- Up to date knowledge of current social care legislation
- Experience of leading and managing a team
- Possess excellent leadership skills with a positive, can do attitude
- Experience managing the support of customers with high complex needs
- Experience of CQC standards and how they apply to services
- Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
- Ability to demonstrate positive personal authority and maintain proactive working relationships
- Ability to create and maintain excellent working relationships with stakeholders
- Demonstrable verbal and written communication skills
- Experience of using Microsoft Outlook, Excel and Word
- PBS qualification
- NVQ Level Diploma in Health and Social Care or equivalent qualification in Health and Social Care
- Demonstrable experience of HR processes – Probation, Capability, Disciplinary.
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Deputy Manager - Hertfordshire, United Kingdom - Look Ahead
Description
Job description
We're looking for a kind, compassionate and resilient Deputy Manager to join our Linden Road service in Hertfordshire.
£, per annum, working hours per week . Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Deputy Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who require specialist support. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.
The role provides direct line management, leadership, coaching and support to Support Workers, and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.
You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly alongside the Cluster manager for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Service Management:
People Management:
Monday - Friday, unsocial hours & shift cover as required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
What you'll bring:
Essential:
Desirable:
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
