Senior Account Manager - London, United Kingdom - Hogarth Worldwide Ltd

Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

The role Our Senior Account Managers are super-organised and adept multi-taskers. Accountable for end- to-end project delivery and responsible for delivering projects on time, on specification and on budget. Our SAM possess strong project and client management skills and best-practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams.

You have strong problem-solving skills, are well organised with a passion for production, marketing and advertising and a desire to grow and develop.

Key areas of responsibility

Communication

• The key day-to-day client management contact for clients
• Understanding of clients' needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to SAM/SCM
• Accountable for ensuring all team members are aware of timelines and deliverables
• Responsible for managing the client relationship with a focus on delivery
• Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and troubleshoot issues as they arise, and if required escalate to AD
• Communicating with confidence and assertiveness, continuously educating the client about Hogarth production processes and services
• Work with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relay those details to other members of the team as necessary
• Partner with Client Growth, Production and Finance to ensure a smooth process, proper resource allocation and a superior result
• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manage medium to large projects independently, from initiation through to completion
• Interrogate briefs to ensure all the relevant information is shared by the client in order for Hogarth to commence work as per agreed SLAs
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and can knowledgably articulate status internally and during client interactions
• Identify improvements to existing workflow and processes
• Identify potential project risks and develop contingency plans and if needed, escalate to AD/SAD
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensure the highest quality is always delivered to clients
• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking, billing against all project budgets

Requirements

• Project or Client management related experience within an interactive or integrated agency, with a good understanding of marketing and production implementation processes across all key channels, including digital, video, content, social etc
• Strong understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage medium to large projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of building client relationships
• A professional, calm, approachable demeanour, and the ability to thrive in the dynamic highly matrixed agency environment
• Proactivity and ability to work independently, as well as within a team dynamic
• Strong written and verbal communication
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc
• Basic knowledge of the Adobe Creative Cloud suite a plus

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries, we are never satisfied and always want to find a better way.

Hands on: We don't wait for things to happen, we get on with it. We are pragmatic and don't have an ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We want to work with people from many cultures and demand great things of each other. Even when things get tough, we don't lose perspective or our sense of humour.

Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves and others to be better. It is important to continuously challenge ourselves and our ways of working. We aim to provide staff with the opportunities to develop and learn.

Find out more at

The Package

• 25 days holiday
• Private Medical Care (Bupa)
• Life Assurance – four times annual salary
• Pension Scheme
• An extra day leave on your Birthday
• Employee Assistance Programme
• WPP Group Discounts
• Travel Season Ticket Loan
• Mortgage Advice – In partnership with Charles Cameron and Associate
• 1 Volunteering day per year

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

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