Helpdesk Engineer - City of London, United Kingdom - Centre People

Centre People

Verified Company

City of London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Engineer - Telecommunications

A highly successful IT and telecommunications services company based in central London seek a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements.

TYPE:
Full time, Fixed Term Contract - until 30/11/2023

WORKING DAYS:
Mon-Fri 9am - 5:30pm

LOCATION:
London

SALARY:
Up to 32k

RESPONSIBILITIES:

Hands on Desktop Support Skill.
Network and PC implementation and optimisation.
Understand and detailed planning and designing for customer's Network and PC.Network/PC/Desktop Security element configuration including daytoday service delivery.
Migration planning and execution. Support PC and Call Centre system (incl DC server).Proof of concept testing and acceptance testing. Vendor negotiation and control.
Development and implementation for new features and services.
Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
1st level troubleshooting with customers and assist them as their escalation point of contact.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work incl cover staff.

IDEAL CANDIDATE:

Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
MCP Windows 10, Comptia A+, ITIL Foundation v3 or later
Proven customer service experience. Experience working in a global company, IT Skills, Documentation Skills, Cooperativeness.*Strong time management/multi tasking & organisational skills
Strong work ethic Accurate, organised and eye for detail
Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA
Visit customer premises when required for project or maintenance contract work
Attend customer meetings for projects or maintenance contract work

**All applicants must have the right to work in the UK as the Company is not able to offer visa support.