Service Controller - Kenilworth, United Kingdom - Hamlin Knight

Hamlin Knight Kenilworth, United Kingdom

4 weeks ago

Full time Manufacturing / Mechanical

Description

Do you want to work for a busy family run automotive organisation who have maintained business levels throughout the pandemic? Our client is a highly reputable and forward thinking manufacturing organisation. Being especially customer-focussed, our client is principally involved with the after sales activities that encompasses servicing, spare parts, contracts, long and short term rental, reporting and new equipment commissioning.

The Role

The Role will be responsible to the Operations Manager and will be varied. Given the dynamic nature of the service department, daily agendas can change very quickly so time-management and the ability to prioritise is essential. The role includes, but is not limited, to the following:-

Receive incoming service requests and despatching of technical engineers
Arrange spare parts shipments to coincide with arrival of engineers and for return visits
Arrange ancillary equipment as directed by the engineer / Operations Management
Oversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.
Liaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resource
Manage Company's own fleet of rental machines
Liaise with customers for booking-in routine servicing
Manage engineer vehicles and replacements, uniforms and PPE
Cover for Operations Manager in absence of holidays or customer visits
Issue reports from operating system on request
Ensure Company operations are kept compliant
Maintain the profitability of the Company
Keep records of Company training and highlight training shortcomings
To take out-of-hours calls from customers and to despatch engineers out-of-hours, if required.

The Company operates a dedicated software programme (Protean) - Full training will be provided both in-house and also, if required, externally

The Person

Must be an excellent communicator - especially over the telephone
Will have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sorted
Technical competency is not essential but the candidate would be capable of logical thought processes
Will have a degree of commercial awareness and the need to achieve jobs on or below budget
Will be very customer-focussed and will keep his/her promises
Have strong MS Office skills (Word, Excel and Outlook)
In return the successful candidate can expect to receive;
Full training
25 days holiday
Pension Scheme
Length of service awards
Hours; 8.30am to 5pm Monday to Friday
Free Parking (own transport essential due to location)

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