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    Operational Resilience Manager - Middlesbrough, United Kingdom - GB Bank

    GB Bank
    GB Bank Middlesbrough, United Kingdom

    5 days ago

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    Description

    About us We are a small team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality – to help build better futures for the communities that need it most.

    Following the award of our full banking licence, we are delighted to be adding to our team to enable our big ambitions.

    In this exciting, newly created role we'll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity.

    This is a really varied role would suit someone who is a self-starter, enjoys being hands-on and would welcome the opportunity to work closely with a wide range of stakeholders in an ever-changing and growing business.

    Managing and co-ordinating all problems and incidents to help minimise the impact for our customers and stakeholders, ensuring service operations are restored quickly.

    Setting clear standards for Operational Resilience by defining the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics.

    Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and responsibilities.

    Ensure that our deliverables are aligned with regulations and latest thinking in the financial services sector.

    Prioritise the things that matter most, by understanding our important business services and determine which have propensity to pose an intolerable harm or high risk.

    Deliver the Bank's Operational Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions.

    Leading improvements in Business Continuity by designing, building, and delivering plans, against requirements, policies, frameworks, and best practices e.g., Promote and influence a positive culture across the Bank and embed into business-as-usual practices.

    Coordinate and lead testing plans, highlighting weaknesses and areas for improvement.
    Provide monthly and ad hoc MI as required for management and risk committees.
    Liaise with stakeholders to provide updates on compliance status and delivery roadmaps.
    Upon resolution of an incident, produce an incident report identifying root cause analysis and lessons learnt and improvements.

    Hands on experience of working in incident response & management, operational resilience, and business continuity roles.
    Good knowledge and application of ITIL Incident and Problem management practices.
    Proven record in the development of business continuity deliverables e.g., Amazon AWS, Microsoft products (Azure, Office 365).
    Experience of Outsourcing and third-party risk management PS7/21.
    Project management and planning experience.
    An excellent communicator at all levels, with strong writing skills.
    Problem-solving skills and an ability to interpret data to identify emerging risks and key trends.
    8% company pension contribution and 3% individual contribution (which you can opt to increase)
    30 days holiday every year - which includes your birthday off + bank holidays on top
    Work from Anywhere - for four weeks of the year you can work from anywhere worldwide

    Flexible working - you 'own the way you work' and we are proud to have been recognised as being one of the top 100 most flexible companies to work for in the world.

    Top tier private medical cover with WPA - includes no excess + you can add family through salary sacrifice
    Mental health support - through a helpline and counselling sessions
    Enhanced maternity, paternity and adoption leave
    Various surprise and delight moments throughout the year to help build team connection


    Location:

    You will predominately work from home but will be required to travel to our offices when your role requires this.

    We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

    At GB Bank, we value privacy and data protection rights. We have longstanding data protection culture and promote robust ethical standards in data management.
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