- Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.
- Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
- Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.
- Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
- Offer industryspecific best practices and solutions to maximize cloud utilization.
- Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
- Adopt intelligent monitoring and alerting to boost business efficiency and user experience.
- Provide endtoend cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations.
- Deliver best practices, solution consulting, and services tailored to Alibaba Cloud's intelligent products.
- Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.
- Over 5 years of experience in solution development, architectural design, serverside development, and operational tasks for largescale internet or financial applications or within enterprise groups.
- Solid technical expertise in largescale application development or operations with cloud product foundations.
- Proficiency in technical domains such as cloudnative technologies, big data, databases, networking, middleware, and the architecture of main business line products.
- Capability to understand and design crossproduct system architectures and effectively solve related issues.
- Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
- Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
- Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
- Systematic and comprehensive solution design and architectural skills catered to complex technical environments.
- Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for singleproduct technical scenarios.
- Expertise in applying practical cases and custom optimization solutions for customerspecific business scenarios, such as high availability.
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Technical Account Manager - Camden Area, United Kingdom - Alibaba Cloud
Description
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As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients' cloud-business operations.
Your role will involve working closely with the Alibaba Cloud team to prioritize and address customer requests, issues, and feature enhancements promptly.
Standardized Operations:
Cloud Migration Support:
Cloud Optimization (Public Cloud):
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The TAM we are looking for will create a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas.
If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we want you on our team.
