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Account Manager - Camden Area, United Kingdom - Liv-ex
Description
Liv-ex is expanding across Europe offering a unique career opportunity for an enthusiastic, self motivated fluent Italian speaker to join a growing team and lead the development of our European markets.
If you are a commercially driven culturally aware individual who enjoys building relationships with a wide range of stakeholders across different geographies and who has a genuine interest in wine, this unique opportunity could be the one for you.
Location:
Borough, London with regular travel to Europe
Competitive salary dependent on experience. Company performance-related bonus, healthcare insurance & wellbeing benefits.
About Liv-ex
With over 630 members worldwide, Liv-ex is today the global marketplace for the wine trade.
We offer a multitude of business services covering trading opportunities, data, logistics and various automation technologies; aimed at a diverse group of wine businesses, from ambitious young start-ups to established merchants and traders.
Our aim is to make the wine trade more transparent, efficient, and safe, for the benefit of our members and the market as a whole.
Founded in 2000, Liv-ex has grown to serve a growing number of members in the B2B sector, with an ever-expanding range of services.
Summary Purpose
Contribute to Liv-ex's business objectives by improving customer relations in Italy, Germany, Switzerland and Eastern Europe, by responding appropriately to customer expectations and improving overall customer relations and retention.
This position requires a perfect understanding of the products on offer (after training with our teams), enabling the candidate to adapt to the issues and needs of our customers.
Although based in London, the successful candidate will be required to travel throughout the region for which he/she is responsible to see existing customers and develop commercial relations.
Key Tasks & ResponsibilitiesGrowing existing European customer accounts to drive growth by understanding the customer's current needs and set-up in order to provide tailored solutions to their requirements
Identifying key opportunities to improve the pre-and post-sales processes.
Building long term, trusting relationships with the customer-base by being their main point of contact and being the bridge between them and our business.
Continuously monitoring accounts to identify upsell and cross-sell opportunities.Coordinating between various Liv-Ex departments to ensure effective communication and consistent service levels for the customer base.
Keeping up to date with Liv-Ex offerings as well as developments in the fine wine industry.
Required Knowledge and Qualifications
2+ years experience in a business development or professional account management role.
Demonstrable ability to build productive working relationships with customers developing effective partnerships that drive revenue growth
Strong commercial acumen combined with the ability to communicate compelling proposals and solutions to deliver account growth
Strong organisational and project management skills. The ability to multi task and prioritise effectively, managing several projects and customers simultaneously
High levels of accountability and professionalism and a strong eye for the detail – a focus on delivering a high quality service to customers at all times, going above and beyond.
Good problem solving skills – the ability to understand customer needs and formulate appropriate solutions to resolve customer issues.Outstanding communication skills, both written and verbal. Being the voice of the customer internally, collaborating effectively with colleagues to service customer needs.
Good negotiation skills – the ability to resolve issues objectively and professionally.
Self motivated person who relishes a challenge.
High levels of energy and stamina – willing to go the extra mile to deliver
Ambitious but patient, humble and committed - looking for long term progression
A keen interest in or a desire to learn about the wine trade
Fluency in English and Italian. Any other European language proficiency is desirable.
A clean, valid driving license
Desired Knowledge and Qualifications
Knowledge of the Fine Wines sector and its players in Scandinavian and Eastern European markets.
