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Account Manager

    Account Manager - London Area, United Kingdom - Vox Group

    Vox Group
    Vox Group London Area, United Kingdom

    4 weeks ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    ACCOUNT MANAGER – LONDON – VOX GROUP

    Job Title: Account Manager – London

    Type: Permanent

    Work Arrangement: Hybrid

    Location: London N7 8GR, UK

    Salary: Competitive, reflective of the role's significance and the candidate's experience

    Contract Type: Full-Time

    Job Description:

    Vox Group, the global leader for innovative solutions in tourism and culture, is seeking an initiative-taking Accounts Manager to join our London office. This pivotal role focuses on managing, supporting, and developing our relationships with existing clients in London and the UK, ensuring their ongoing satisfaction and engagement with our comprehensive range of guiding products and services. While the primary focus is on current accounts, the ability to attract new clients is also valued.

    Key Responsibilities/Tasks:

    • Manage and nurture relationships with existing customers to ensure continued satisfaction and loyalty.
    • Develop in-depth understanding of client needs and work collaboratively to deliver solutions that enhance their experience with Vox Group's offerings.
    • Implement strategic account plans that drive retention, upselling, and cross-selling opportunities within the existing client base.
    • Serve as the main point of contact for clients, addressing queries, resolving issues, visiting their offices, building relationships, and providing expert advice.
    • Coordinate with the marketing and product teams to align service offerings with client needs, thereby enhancing customer satisfaction and business growth.
    • Regularly review account performance, preparing detailed reports and presentations for senior management.
    • Represent Vox Group at industry events and client meetings, enhancing brand presence and client engagement.
    • Foster a positive and collaborative environment within the team, sharing insights and strategies that drive collective success.

    Requirements:

    • Proven experience in account management, especially within the travel and tourism sector.
    • Exceptional people skills with the ability to build and maintain strong client relationships.
    • Analytical thinker with an initiative-taking approach to problem-solving and client management.
    • Excellent organisational and time management skills, capable of managing multiple accounts efficiently.
    • Strong communication skills, proficient in presenting and negotiating.
    • Fluency in English is essential; additional language skills are a bonus.
    • Good education and experience in tourism related marketing, sales, or a relevant field preferred.

    What We Offer:

    • A dynamic and supportive environment in a fast-paced and growing industry.
    • A competitive salary package that recognises the importance of your role and your contributions.
    • Performance-linked bonuses that reward your dedication and success.
    • Opportunities for personal and professional development.
    • A culture that values innovation, teamwork, and a commitment to exceptional service.

    About Vox Group:

    Vox Group consists of dynamic sub-brands including Vox, Vox City, and Sycomore, each leading in its niche of the tourism and cultural sectors. We are dedicated to pioneering multilingual and multimedia solutions that enhance travel and cultural experiences globally. Our mission is to empower our partners and inspire travellers through innovative, sustainable solutions.

    Applications:

    Please include a one-page cover letter detailing your motivation for applying, your salary expectations, and an overview of your professional journey, accompanied by your resume and current employment terms.

    Please direct your application to:

    We are eager to welcome a new member to our Vox Group family who is passionate about driving customer success and growing with our team

    The Vox Group is an equal opportunity employer, committed to diversity and inclusivity. We welcome applications from all qualified candidates and accommodate applicants' needs under the respective labour laws of the UK where they must be domiciled for work with Vox Group.


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