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    Distribution Coordinator - United Kingdom - Avature

    Avature
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    Description


    • Educated to GCSE standard in both English and Maths


    • Experience in logistics and customer service provision desirable


    • Numerate, good communicator, team player and able to resolve problems


    • Ability to respect strict deadlines and prioritise with good attention to detail


    • IT literate, experience of SAP a bonus

    Activities


    • Receiving and processing customer orders and enter into SAP and making outbound calls, as required


    • Liaising with haulier for optimal delivery and customer service performance


    • Addressing specific documentation requests and customer service concerns, including formal complaints – and record quality / delivery deficiencies impacting customer satisfaction, service/complaint follow-ups and surveys


    • Daily review of haulier resource and planning.


    • Maintaining relevant databases and use of CRM system, including for near miss reporting and follow-up


    • Provide general support to the Commercial department


    • Identifying process improvements

    A key role in a B2B environment, liaising with clients and internal departments to effect the seamless delivery of the order book. TotalEnergies supplies two headline markets: Road construction and maintenance as well as various Industrial activities. Customers include major quarry operators, private asphalt producers, industrial manufacturers, emulsion producers and end-customers in addition to local and national government authorities.

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