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    Lead Resilience Manager - Edinburgh, United Kingdom - Diligenta

    Diligenta
    Diligenta Edinburgh, United Kingdom

    3 weeks ago

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    Description
    Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.

    A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

    Due to internal progression, we currently have several vacancies for Team Managers in the telephony and administration teams in the Phoenix Standard Life Account in Edinburgh.

    33 days including Bank Holidays.
    Eligibility for an annual discretionary bonus scheme.

    Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).

    Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.

    Cycle to Work Scheme & Interest free Season Ticket loans.

    A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.

    A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.

    A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.

    Raising, addressing, resolving, and learning from both operational and performance issues within the team.
    Creating team training & development plans and ensuring any local training needs are met.

    Performance management including 1 to 1s, coaching, training, and development, always ensuring that our employees are managed in-line with our people policies and procedures.

    Using analytic skills on the data available to make informed decisions and drive actions for success whilst looking for opportunities to improve the customer experience.

    Are able to see the bigger picture and to think wider than the immediate team.
    Previous experience within Financial Services would be advantageous however is not essential.

    If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

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