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    Product Experience Specialist - Glasgow, United Kingdom - Idox plc

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    Description

    Formerly known as thinkWhere, our geospatial team are now proud to be part of the Idox Geospatial Division and are at the leading edge of cloud delivery for web mapping and pioneering GIS software and data as a service.

    Using globally leading geospatial technologies, this is a team which is passionate about applying GIS and geospatial data to improve and innovate what our customers do.

    This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards.

    This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development.

    You'll find a fast track personal development path and work on leading geospatial solutions that solve real world problems for our customers.

    Please look at our website to get a feel of the contribution you'll be making as part of the Idox team:
    Provide service desk and technical support services to customers, and assist with the administration of service desk systems
    Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met
    Prepare and maintain process documentation in line with our quality policy
    Responsibilities for performance and mangement reporting with customers
    Assist with data management services to support products and customer applications
    Responsibilities for user acceptance testing of new product developments
    User engagement and feedback to inform product development
    Help to maintain product documentation
    Support the work to onboard new clients to GIS software and data products
    Contribute to geospatial projects within the business and with customers

    Adherence to Idox Information Security policies and protocols.

    Working experience of open source GIS web, desktop and database products
    Applied knowledge of geospatial data management
    Good planning and organisational skills
    Excellent problem solving and analysis skills


    Additional desirable qualities:
    ~ Degree or Technical Qualification in GIS, related discipline or transferable skills
    ~3+ years experience of working as part of a GIS Team
    ~ Experience of software product support


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