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    IT Infrastructure and Network Engineer - Cardiff, United Kingdom - ARO Technology

    ARO Technology
    ARO Technology Cardiff, United Kingdom

    2 weeks ago

    Default job background
    Description

    Contract Type:
    Permanent

    The infrastructure engineer role is customer facing and is responsible for providing excellent customer service and second line on-site technical support to ARO's IT's customer.

    This role would suit someone with previous experience in IT support and are looking for a great development opportunity.


    Responsible for assisting the customer with their questions about supported software and computing platforms to the best of his/her ability, in a customer facing, professional and courteous manner.

    Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs.

    Desktop and hardware repairs (Windows, Mac and Chromebooks) Log information on tickets received, where required and maintain detailed and accurate records.

    Personal development of skills and knowledge necessary for the effective performance of the role
    Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).
    Required to occasionally visit our Cardiff office to work and integrate into the wider team.
    Understanding of IT support principles, e.g. desktop, networks, infrastructures

    Windows 10, Windows 11, Windows Server OS, Hyper-V, Active Directory, Group Policy management, Print Management, Microsoft Endpoint Configuration Manager and Windows Security.

    Support and troubleshooting Knowledge of the following network technologies: Microsoft Office and GSuite Support
    PC Hardware Build & Deployment
    Keep up to date with continuous professional development and industry trends.

    ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

    As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users.

    To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

    In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.


    Design Your Life' training and development programme
    ~ Flexible working
    ~ Company Pension Scheme and matching contributions
    ~ Private Medical insurance
    ~ Life assurance
    ~25 days holiday plus bank holidays plus holiday trading
    ~ Your Birthday off, on us
    ~ Health Club and Wellbeing Scheme
    ~ Employee Assistance Programme
    ~ Technical Training Academy and E-learning
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