- Consults with existing and potential clients to assess and understand equipment needs and systems requirements.
- Drafts, or assists with the drafting of high impact sales presentations and other documentation and materials that explain products and services to customers.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
- Takes part in periodic Strategic Marketing Meetings to position the company for further growth.
- Provides expertise and support to sales teams to communicate products, services, and client needs.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Manage and update customer databases or portals as required.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Ensures that customer needs are met, which may include product modifications.
- Proposes improved materials or new products to customers and explains benefits of changes.
- Communication with customer throughout the order fulfillment process.
- Expedite and trace customer orders.
- Communication with management and other employees to facilitate customer satisfaction and further sales.
- Provides support to customers and resolves problems with installed equipment.
- Prepares product orders and schedules deliveries.
- Assists with research and development of new products.
- Participates in (global) exhibitions promoting Cabin Interior Products.
- Organize your agenda and travel.
- (International) travel 50-75%
- Performs other duties as assigned.
- Bachelor's degree in engineering or field related to products and services being sold preferred.
- Previous customer service or sales support experience required.
- Aerospace background advantageous (not essential).
- Proven experience as Sales Engineer, preferable in Cabin Interior Products
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Ability to apply engineering, technology, or other related principles to product sales.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Excellent sales and customer service skills with a proven ability to explain technical products to technical and non-technical audiences.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Quality Management - Looks for ways to improve and promote quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability – Self-starter, Follows instructions, responds to management direction; Takes responsibility for own actions.
- Computer Skills including MS Word, Excel, Power Point, Microsoft 365 Outlook, and Internet Research Abilities.
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Sales Engineer - Buckinghamshire, United Kingdom - Future Metals
Description
Future MetalsCome join a team where People make the differenceAs a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
is a Marmon Group / Berkshire Hathaway Company. Berkshire Hathaway is one of the world's largest business conglomerates, holding over US$400 billion in assets and employing nearly 300K people worldwide.At Future Metals we are a leading supplier of aerospace quality metals and other materials to the global aircraft manufacturing and maintenance industry. We operate from nine strategically located service centers in North America, The United Kingdom, Europe and Asia. We hold significant long-term contracts with leading OEM's and their subcontractors around the world, the size and scope of which allows us to obtain highly dependable products and delivery, as well as favorable pricing terms from our network of world class producers.
Position Responsibilities: Part of a global network engaging in strategic approaches to targeted customers with strong interpersonal skills to deliver technical sales presentations & identify customer problems. Always providing exceptional customer service.
Qualification And Competencies:
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Sales Engineer professionals in High Wycombe
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