Leasehold Collections Officer - London, United Kingdom - Peabody

Peabody

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Peabodyhas an exciting opportunity for a
Leasehold Collections Officer on a
full time, 6 months FTC basisbased in
South East London. In return you will receive a competitive salary of
£35,000 per annum.

Work schedule:
Mon - Fri (9am - 5pm) full time hours

About the Leasehold Collections Officer
role:

As our
Leasehold Collections Officer you will effectively manage our customers' accounts, proactively maximising Peabody's rent collection whilst supporting customers to be able to pay their rent and other charges.

What we're looking for in our Leasehold Collections Officer:

Experienced in a customer-facing and challenging environment, ideally a housing association
Understanding and experience of universal credit and welfare reform
Understanding and experience in rent arrears possession action including attending court

What you can expect to be doing as our Leasehold Collections Officer:

Provide an efficient, effective and legally compliant service with a focus on supporting tenancy sustainment to help our customers manage the impact of welfare reform and external financial changes.
Develop and maintain an excellent knowledge of Peabody's rent collection escalation, policies, and procedures, and act as an expert on this within the business.
Provide assistance to customers accessing Universal Credit and other housing related benefits, working collaboratively with the DWP and Financial Inclusion team, where applicable.
Communicate and negotiate with internal and external customers effectively via written communication, in/out bound phone contact and use of digital platforms.
Signpost and refer customers to Peabody's Financial Inclusion team, Tenant and Family Sustainment team and Employment teams, where necessary, to provide customers with more holistic support and assistance due to a variety of needs and circumstances.
Communicate with customers, discussing and signposting on debt prevention, benefits entitlement and welfare reforms.
Provide clear advice to customers in line with the court pre action protocol, attending court and evictions wherever this is required.
Be technically aware and keep up to date with training in the Collections Team, expand your knowledge of legislation, regulatory standards, good practice to inform sound decision making

Closing date:

20th March 2023
If you feel have the skills and experience to become our
Leasehold Collections Officer, please click
'apply'now

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._