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    Customer Support Officer - Birmingham, United Kingdom - Starting Point Recruitment

    Starting Point Recruitment
    Starting Point Recruitment Birmingham, United Kingdom

    Found in: beBee S2 UK - 1 week ago

    Default job background
    Full time
    Description
    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham area


    Working Instructions:

    Hours:
    Mon-Thurs 9-5pm, Friday 9-4pm


    Pay Rate:
    £13.20 per hour


    Work Type:
    Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week

    The ideal candidate will have a relevant experience of working in an administrative team environment. This candidate will also be IT literate, and possess or be willing to work towards a relevant customer service qualification

    Main Role and Responsibilities of the Customer Support Officer:

    To provide administrative services, telephone support, including data input as a member of the Customer Experience Team.

    To provide a high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements

    To support staff within the business to help facilitate new systems and processes

    To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved

    To ensure that confidentiality is maintained in order to comply with the relevant policies and procedures aligned to Data Protection and Data Security

    To work flexibly and as part of a team to ensure cover of all aspects of the customer experience centre and to provide continuity of service

    To support Building Consultancy Management team in the delivery of growth plans aligned to the business plans

    Registration Process:
    We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you


    Applications:
    Please apply by submitting your CV to this advertisement

    For more information, please contact SPR Careers on (phone number removed) and one of the team will be happy to help
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