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    Remote Support Officer - Birmingham, United Kingdom - Workingmums

    Workingmums
    Workingmums Birmingham, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Participant Support and Delivery Officer

    We are looking for a Participant Support and Delivery Officer to join a charity's team at an important moment in the organisation's growth.


    Position :
    Participant Support and Delivery Officer
    Birmingham - remote and flexible working available

    Hours:
    Part-time (0.

    Contract:
    Permanent
    Employee Networks, Organisational Away Days, Informal meeting space such as coffee breaks and bookclub, 25 days annual leave pro rata plus bank holidays and 3 days office closure from 25 December to 1 January, Flexible working, Health and wellbeing and ongoing

    In October 2023, the organisation began delivery of Year 1 of their West Midlands based Environmental Leadership Programme in partnership with the Shropshire Wildlife Trust.

    The role of the Participant Support and Delivery Officer is to work closely with the programmes delivery team across the partnership on the different stages of programme recruitment, delivery and implementation – all to ensure that participants have an excellent experience with us.

    Supporting the recruitment and onboarding of Year 2 participants in the run-up to the programme starting in October 2024 and provide a friendly point of introduction for participants onto the programme.

    This will include travelling to support the delivery of in-person taster and recruitment activities.
    Supporting the participants and managing their experience before, during and after programmes. Carrying out monitoring and evaluation activities and analysis of data that will help us measure and communicate our programme impact, including data collection (qualitative and quantitative) that can be used to create a programme narrative
    In Salesforce - undertaking data entry and administration including the production of basic reports and the ongoing development of simple automation that helps us streamline processes across the programme and partnership

    We are looking for a fully engaged and raring-to-go Participant Support and Delivery Officer to join our team and make their mark You have experience of delivering timely, tailored and appropriate wrap around support for participants during the programme to ensure that they complete the programme having achieved both personal and campaign aspirations.

    You develop good working relationships with young people, programme participants, colleagues, trustees, funders and stakeholders regardless of their background or seniority.

    You love a brief, a spreadsheet, a system, and a to-do list – creating new ones and building on existing ones.

    You are comfortable communicating in both one-to-one and group settings, online and face-to-face.
    You are comfortable using technology to support your work and that of others.

    You ideally have experience with tools such as Zoom, Mural and Trello and learning environments such as Notion/ Mighty Networks, or are willing to learn how to use them with support from the team.

    We also use a system called Salesforce, but we'll give you the training you need to be able to use this.

    You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class.

    You believe that, with the right support, everyone has the potential to achieve excellence, whatever that means for them.

    To apply, please submit your CV and a supporting statement (no more than 2 pages) demonstrating clearly how your skills and experience match our person specification.

    For more than a decade now, this has meant delivering programmes to support young people aged 18 – 25 from ethnically and culturally diverse backgrounds to take on leadership roles in their communities and to stand out on their employment journeys.

    We recruit young people who have talent and passion and who wish to make a difference, supporting them to develop the networks, skills and confidence they need to fulfil their potential.

    In doing so, we open up their pathways to positions of influence in their career and their community.

    Over the past decade, we've supported nearly 5,000 young people in total, 65% of whom come from a Black, Asian or minority ethnic background, 55% of whom are the first in their family to go to university and 59% of whom identify as women.

    You may also have experience in areas such as: Participant Support And Delivery Officer, Participant Support Officer, Participant Delivery Officer, Participation Engagement lead, Community Engagement lead, Participation and Community Engagement lead, Programme Development Manager etc.

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