CHP Service Engineer - Witham, Essex, United Kingdom - Finning International Inc.

Description

Company:

Finning (UK) Ltd

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Job Description:

Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators.

As a Finning EP Engineer you will receive

• Salary £45,700 - £51,300

• 25 days holiday (option to purchase an extra 5 days holiday)

• Annual Bonus

• Annual Tool Allowance

• Access to company share scheme

• Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc)

• up to 7% pension (matched by the company)

• Van, Laptop and Phone

• Industry leading CAT product training

• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Major Job Functions

• Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

• Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently.
• Work autonomously on own initiative and also well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Motivated and dynamic self-starter
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills

Accountability

• Undertake a local site risk assessment prior to commencing service work
• preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements.
• Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine.
• Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures.

Education and Experience

• Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have
• LDV driving licence
• Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine
• Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

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