-
Service Manager
1 week ago
Steele-Dixon Trent, Dorset, United Kingdom £35,000Exciting news for experienced Service Managers in Lincs. · A well-respected group is seeking a driven and ambitious individual with at least two years of experience in the automotive industry. The package includes a basic salary of £35k plus bonus. To be considered, you need at ...
-
Service Manager
1 week ago
Company: Trent, Dorset, United Kingdom £35,000Find jobs in the automotive retail industry · Exciting news for experienced Service Managers in Lincs.A well-respected group is seeking a driven and ambitious individual with at least two years of experience in the automotive industry.The package includes a basic salary of £35k ...
-
Customer Service Manager
2 weeks ago
Greenzone Facilities Management Limited Trent, Dorset, United KingdomAbout us We are a waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their ...
-
Autocentre Service Manager
6 days ago
Company: Trent, Dorset, United Kingdom £33,000 - £36,000Find jobs in the automotive retail industry · A great Autocentre Service Manager is required by an exciting national motor aftersales employer in Newark* Basic salary £33,000 to £36,000 plus bonus (OTE £46,000 +)* 5 day working week, no Sundays nor Bank Holidays* MOTs / Service ...
-
Customer Service Manager
2 weeks ago
Greenzone Facilities Management Limited Trent, Dorset, United KingdomAbout usWe are a waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alon ...
-
Head of IT
3 weeks ago
Notts YMCA Trent, Dorset, United KingdomYMCA Robin Hood Group are a not-for-profit organisation supporting vulnerable adults and children with the provision of residential care, supported housing as well as childcare, nurseries, health & wellbeing services and hospitality services across Nottinghamshire and East Riding ...
-
Sales Supervisor
3 weeks ago
Essential Recruitment Trent, Dorset, United Kingdom Full timeSales Executive and Account Manager · Hours: Monday – Friday 08:00 – 17:00 · Salary: £35,000 – £40,000 + car allowance + generous commission structure · Contract Type: Permanent · Do you have 1 + years' experience in Logistics Sales? · Due to continued growth and expansion we ...
-
Sales Supervisor
3 weeks ago
Essential Recruitment Trent, Dorset, United KingdomSales Executive and Account Manager · Hours: Monday - Friday 08:00 - 17:00 · Salary: £35,000 - £40,000 + car allowance + generous commission structure · Contract Type: Permanent · Do you have 1 + years' experience in Logistics Sales? · Due to continued growth and expansion we are ...
-
Health Safety Environment Advisor
2 weeks ago
Wabtec Corporation Trent, Dorset, United KingdomWho will you be working with? · Check below to see if you have what is needed for this opportunity, and if so, make an application asap. · We are seeking an experienced Safety, Health & Environment Advisor to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Bu ...
-
Associate Dentist Full or Part Time
1 week ago
Rodericks Dental Partners Trent, Dorset, United Kingdom Part time £10,000High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire DE14 1JN · Up to £10,000 joining bonus · great private potential · Roderick's Dental Partners has an exciting opportunity to join our wonderful team at High Street Dental Practice. This is a purpose built ...
-
Sales Executive
3 weeks ago
Essential Recruitment Trent, Dorset, United KingdomSales Executive and Account Manager · Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. · Hours: Monday – Friday 08:00 – 17:00 · Salary: £35,000 – £40,000 + car allowance + generous commission structure · Location: Burt ...
-
Lead Associate Dentist
1 week ago
Rodericks Dental Partners Trent, Dorset, United Kingdom £15,000High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire DE14 1JN · Up to £15,000 joining bonus · great private potential · Roderick's Dental Partners has an exciting opportunity to join our wonderful team at High Street Dental Practice. This is a purpose built ...
-
Dentist - Full or Part Time
1 week ago
Rodericks Dental Partners Trent, Dorset, United Kingdom Part timeIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · Locum Dentist · High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire DE14 1JN · great private potential · Roderick's Dental Partners has an exciting opportuni ...
-
Senior IT Delivery Project Manager
1 week ago
Clinigen Trent, Dorset, United KingdomClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed ...
-
Financial Accountant
2 weeks ago
Wabtec Corporation Trent, Dorset, United KingdomWho will you be working with? · Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. · We are seeking an experienced Financial Accountant to join our team at the LH Group (a Division of Wabtec ...
-
Locum Dentist
1 week ago
Rodericks Dental Partners Trent, Dorset, United KingdomRole Description · Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · Locum Dentist · High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire DE14 1JN · busy town location · practice plan · co-funding opportuniti ...
-
Associate Dentist
1 week ago
Rodericks Dental Partners Trent, Dorset, United Kingdom £10,000Role Description · Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. · Associate Dentist · High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire DE14 1JN · Up to £10,000 joining b ...
-
Lead Associate Dentist
1 week ago
Rodericks Dental Partners Trent, Dorset, United Kingdom £15,000Role Description · All potential applicants are encouraged to scroll through and read the complete job description before applying. · Lead Associate Dentist · High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire DE14 1JN · Up to £15,000 joining bonus · Up t ...
-
Lead Project Manager
1 week ago
Wabtec Corporation Trent, Dorset, United KingdomWho will you be working with? · Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. · Our team based in Burton Upon Trent supports our customers through maintenance and operation optimisation with customised solu ...
-
Health, Safety
2 weeks ago
Wabtec Corporation Trent, Dorset, United KingdomCheck below to see if you have what is needed for this opportunity, and if so, make an application asap. · We are seeking an experienced Safety, Health & Environment Advisor to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent we support our cus ...
Customer Service Manager - Newark, Lincolnshire, United Kingdom - Greenzone Facilities Management Limited
Description
About usWe are a waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers.
We partner with suppliers who align with our company values and who we believe best fit the needs of our customers.
We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings.
Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.We value each team member and invest in their growth by offering fantastic training opportunities.
We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
About the RoleBased at our call-centre hub in Newark on Trent, the Customer Service Manager will be responsible for the effective management and coaching of a small team of Customer Service Advisors and Team Leaders.
The role is also responsible for maintaining and improving our high standards of customer satisfaction through process optimisation.Main responsibilities include but are not limited to:
improving and reviewing processes to enhance the customer experience.operational efficiencies that align with Greenzone's commitment to excellence in maintaining a comprehensive knowledge of Greenzone's products and services whilst ensuring the team's knowledge is up to date with changes, developing effective training processes and implementing effective processes, including documentation, for handling all cancellation requests and improving customer retentions for customers.
Providing reporting on retention the final escalation point for customers following Team Leader recommendations, and ensuring escalations are handled in accordance with the Company's complaints participate in meetings with the Customer Service Team as necessary to discuss expectations and identify areas for maintaining strong working relationships with colleagues and customers to create a positive and collaborative working environment.responsibility for HR aspects of the department, including recruitment, staff retention, conducting staff reviews, and making recommendations for training and other department managers by attending regular meetings to discuss issues and identify areas of improvement necessary for the department maintains adequate staffing levels at all times to meet our customer requirements effectively.required, handle tickets in the Customer Service Team, providing support and services added by the Customer Service Team to check for inaccuracies before invoicing, allowing for amendments as effectiveness and efficiency of the team, including the utilisation of Greenzone Software for ticket generation, allocation, and resolution.
Aiming to maximise team productivity and reduce customer response times while leveraging technology where the IT Department to discuss ongoing improvements to Greenzone software and systems training, ensuring that customer service tools are optimised for in the Company's best interest, supporting its growth and maintaining a positive reputation in all customer and supplier interactions.insurance claim requests as and when required, ensuring customers' needs are addressed promptly and professionally.reports for the business as reasonably required, providing valuable insights and data for decision-making.
About youSkillsleadership, coaching, and interpersonal skills.communication and problem-solving abilities.written and verbal communication skills with the ability to communicate at all of own workload and work under pressure and to strong attention to using CRM software and other customer support tools and strong IT skills.mindset with a focus on data- driven decision making.
Experienceexperience in customer service or service management role or call centre working in the waste industry (desirable)in an effective people management role.
Benefitssalary and benefitsPension scheme and Life Assurance schemedays annual leave per year, plus bank holidaysdevelopment and training opportunities– our on-site subsidised canteengym membershipsparkingAssistance ProgrammeContactIf you are you interested in this position, please apply via the button below.
For more information, please contact or call
