- Overseeing the centre operations, creating a unique visitor focused environment.
- Leading and empower a team of staff to deliver exceptional service, ensuring adherence toquality standards whilst thinking ahead to ensure your team have a development journey.
- Bringing the team together to foster a positive environment for the animals in our care andstaff, volunteers and visitors.
- Working closely with our reception, maintenance, fundraising and animal welfare staff,maintaining high levels of communication, stock supply and response.
- Overseeing the successful delivery of the team's daily service and planned maintenanceroutines, including Health & Safety Compliance.
- Ensuring compliance and health & safety regulations are carried out across the centre, whilstcaring for employee and visitor welfare at all times.
- Oversee and improve operational processes to ensure smooth and efficient workflows.
- Monitor and control costs associated with operations, including staff, materials, equipment,and overhead expenses, aiming for cost efficiency without compromising quality andperformance.
- As a member of the senior management team, you will also have duty managerresponsibilities including key holder duties.
- You'll bring operations expertise with proven experience in an operations management.
- Be well organised and efficient, able to work and perform under pressure.
- Excellent communication and leadership skills, comfortable dealing with Staff, animals andguests alike.
- Commercial awareness and understanding of budgets, profitability and improved ways ofworking.
- Ability to identify training needs. You'll be effectively coaching and training all levelsensuring our teams are delivering a first-class customer experience and safe centreenvironment.
- Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and newregulations or requirements.
- Positivity, managing change, you'll lead the team with confidence and kindness. For more information about the role please do not hesitate to contact us.
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Operations Manager - Bristol, United Kingdom - Holly Hedge Animal Sanctuary
Description
We are looking for a tenacious and dependable Operations Manager to ensure the smooth runningof the Sanctuary, whilst also achieving our strategic goals and meeting the needs of our animals,staff, volunteers and visitors .
Salary:Circa £35,000 per annum dependent upon experienceLocation: Long Ashton, Bristol, Southwest England (BS48)Working Hours: 40 hours per week (will include some weekend work)
As Operations Manager you would oversee a dedicated team of personnel engaged in the welfare of our Animals, with the primary objective to ensure the effective running of the facility, delivering, staff and visitor satisfaction, health & safety compliance and budget & financial management.
Key tasks will include:
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