- Leading on the development and continuous improvement of the in-house repairs team to ensure it provides a service at the forefront of its sector in all areas, including health and safety, great tenant experience, high levels of colleague engagement and cost effectiveness.
- Provide inspirational leadership to inspire, develop and motivate, ensuring effective deliver, providing clear direction to support a culture which inspires service excellence, open to learning, ongoing development and continuous improvement.
- Embedding an excellent health and safety culture throughout the team and its related working partners through regular analysis and development of continuous improvement action plans.
- Providing a strategic lead in a number of key areas of service development and continuous improvement including health and safety, tenant satisfaction, legal compliance, system management and improvements, property management, budget management and colleague engagement.
- Work closely with the Group Managing Director to develop and successfully deliver the overall repairs strategy and business plan through the development of medium and longer term objectives to ensure that the service remains at the forefront of sector innovation and best practice, including the effective use of technology.
- Embed a high performance culture and a commitment to positive tenant experience and satisfaction through continued analysis and improvement, ensuring the delivery of high quality homes.
- To deliver a value for money service whilst maintaining an excellent product for our tenants through excellent budget management.
- To be responsible for planning, co-ordinating and redeploying resources and workload appropriately across the team to meet service delivery requirements.
- Develop and maintain strong relationships with the senior leadership team, working collaboratively to ensure an integrated tenant focused, legally compliant and commercially competitive service.
- Ensure that technical and major works projects are appropriately resourced, programmed & managed and all regulatory aspects are maintained.
- To develop and maintain capability and knowledge in the team, identifying risks, trends and opportunities to develop the repairs service.
- Use data and evidence to understand, act, learn and improve through the identification of trends and patterns which show how the service is performing to inform decision making and continuous improvement.
- Champion and ensure compliance with all internal and external control requirements, policies and procedures, including health and safety, safe systems of work and job essential learning.
- Review and develop policies, procedures and systems to ensure the repairs service remains at the forefront of the sector.
- Actively promote the development and excellent performance of the team and increase the overall profile of the service both internally and externally.
- Actively engage with the wider property maintenance sector to ensure that the service is market leading through the development and delivery of innovative continuous improvement projects and the adoption of best practice;
- Educated to degree level or equivalent through training / experience; within Social Housing
- Project management skills
- Time management and organisational skills
- Ability to use data and systems to lead and make decisions
- Report writing, presentation and communication skills
- Stakeholder management skills
- Teambuilding skills
- IT skills - Excel essential
- Strong Health and Safety awareness
- Full driving license
- To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity
- To take part in on call rotas to support business continuity as required
-
Services and Property Administrator
1 day ago
Cambridge University Press & Assessment Cambridge, United Kingdom**Job Title: Property and Services Administrator** · **Salary**:£22,200 - £26,400** · **Location: Cambridge, UK. Hybrid.** · **Contract: Fixed Term Contract until 30**th** April 2025** · We are Cambridge University Press & Assessment, a world-leading academic publisher and assess ...
-
Services and Property Administrator
1 week ago
Cambridge University Press & Assessment Cambridge, United Kingdom**Salary: £20,900-£24,800** · **Location: Triangle, Cambridge** · **Contract: Permanent** · We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. · This role sits within the ...
-
Property & Tenant Services Officer
1 week ago
Response Personnel Luton, United Kingdom**Property & Tenant Services Officer** · Salary £26,000 - £29,000 - dependent on experience · 37 hours per week (including 1 in 4 Saturday, with time off in lieu) · Location: Luton · We have a permanent opportunity for an experienced Property & Tenant Services Officer to work for ...
-
Assure Consulting Bedford, United Kingdom**Founded in 2011, Assure Consulting is one of the foremost niche property services consultancies in the UK. Specialising in service charge and insurance management services for commercial occupiers, we boast a clientele comprising industry giants in retail, leisure, hospitality, ...
-
Director of Property Services
1 week ago
zeroG - AI in Aviation Cambridge, Cambridgeshire, United KingdomWith extensive experience in developing biologics and bioconjugates, we offer a seamless service delivered by fully integrated teams, from early discovery to commercial manufacturing. · We are dedicated to quality excellence. We are driven to get better treatments to market, eff ...
-
Director of Property Services
2 weeks ago
Michael Page Legal Cambridge, Cambridgeshire, United KingdomThis IP Director will manage the full patent and trademark portfolio for this US HQ'd health care & pharmaceuticals firm from the UK lab base. · My client is a leader in their field within health care & pharmaceuticals. Constantly innovating and creating new technology, the IP D ...
-
Director of Property Services
1 week ago
Michael Page (UK) Cambridge, Cambridgeshire, United KingdomMy client is a leader in their field within health care & pharmaceuticals. Constantly innovating and creating new technology, the IP Director is responsible for managing the portfolio from the Cambridge R&D centre. proactively work with, support and provide technical solutions to ...
-
Property Service Manager
2 days ago
4Recruitment Services Wilden, Bedfordshire, United KingdomProperty Service Manager -Kidderminster · hyrbid working - 2 days in the office £450 Day rate Contract - Full Time: Duties/Responsibilities: To be responsible for a wide range of estate management matters relating to the Client's extensive property holdings and to provide advice ...
-
Customer & Community Engagement Officer
1 week ago
Amey Bassingbourn, United Kingdom**The Opportunity**: · Amey is mobilising 2 Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS). The RAMS contracts are across Central and Northern England, Wales, Scotland and Northern Ireland. The contra ...
-
Customer & Community Engagement Officer
1 week ago
Amey plc Bassingbourn, United Kingdom**The Opportunity**: · Amey is mobilising 2 Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS). The RAMS contracts are across Central and Northern England, Wales, Scotland and Northern Ireland. The contra ...
-
Property Services and Operations Manager
3 days ago
4Recruitment Services Wilden, Bedfordshire, United KingdomProperty Service Manager -Kidderminster · hyrbid working - 2 days in the office · £450 Day rate · Contract - Full Time: · To be responsible for a wide range of estate management matters relating to the Client's extensive property holdings and to provide advice where this is w ...
-
Service Charge Accountant Property
1 week ago
One Property Recruitment Hitchin, Hertfordshire, United KingdomService Charge Accountant - Hitchin · Experience Required: 2 years in Service Charge · Benefits: Full study support, Pension · About Our Client: My client is looking for a talented and passionate person to support them in looking after their high-end portfolio in London. The o ...
-
Service Charge Accountant Property
3 days ago
Mainstay Luton, Bedfordshire, United KingdomAs a Service Charge Accountant you will contribute to our vision of being the leading residential property manager by: · ~ Delivering accurate financial statements and records to our customers · This role reports to the Service Charge Accounting Team Leader · You are a current ...
-
Service Charge Accountant Property
8 hours ago
Mainstay Luton, Bedfordshire, United KingdomLuton with a Hybrid Working Pattern · Job Sector: Finance · Hours: Monday- Friday: 9am-5pm (35 hours per week) · As Service Charge Accountant, you will contribute to our vision of being the UK's leading property manager, as recognised by our colleagues, customers and partners: ...
-
Service Charge Accountant Property
1 day ago
PropertyWeek4Jobs Luton, Bedfordshire, United KingdomRole:Service ChargeAccountant · Location: Hybrid working in Luton · Job Sector:Finance · Hours: Monday- Friday 9am-5pm · As a Service Charge Accountant you will contribute to our vision of being the leading residential property manager by: · ~ Delivering accurate financial s ...
-
Surveyor
3 days ago
South Cambridgeshire District Council Cambourne, United Kingdom**Surveyor**: · **Job description** · - An exciting opportunity has arisen for a highly motivated and experienced individual to join the Housing Service based within the Property Services Team. · - We are passionate about giving our residents the best possible homes and our team ...
-
Heating Surveyor
6 days ago
South Cambridgeshire District Council Cambourne, United Kingdom**Heating Surveyor**: · **Job description** · - We are looking for a Heating Surveyor to join our Property Services team on a permanent basis. This is a varied role which includes dealing with internal and external stakeholders. · - To meet the requirements of this exciting role ...
-
Senior Revenues Recovery Officer
1 week ago
South Cambridgeshire District Council Cambourne, United Kingdom**Senior Revenues Recovery Officer**: · **Job description** · - We have an exciting opportunity for an organised and enthusiastic individual to join our Revenues and Benefits department working within the Rent Team, as a Senior Revenues Recovery Officer. · - You will be the Senio ...
-
Cleaner and Housekeeper
2 days ago
We Clean Homes Ltd Cambourne, United Kingdom**We are looking for cleaners to work in the Cambourne, Cambridgeshire (CB23) area.** · **Work will typical be within walking distance of your home or within 5 miles if you drive.** · - **A car is beneficial but not essential**: · - **You must be 21 or older**: · - **You must hav ...
-
Receptionist
1 week ago
The Cambridge Belfry Cambourne, United Kingdom**Job Ref**:QHC9574 · **Branch**:The Cambridge Belfry · **Location**:The Cambridge Belfry, Cambridge · **Salary/Benefits**:Hourly Rate up to £10.00 · **Contract type**:Casual · **Hours**:Part Time · **Posted date**:12/03/2023 · **Closing date**:14/04/2023 · **Do you enjoy working ...
Head Of Property Services - Croydon, Cambridgeshire, United Kingdom - Caridon Group
Description
Head of Property Services
Location: Croydon
Salary: £60,000 to £65,000
We're looking for a Head of Property Services to manage the operational R&M service across our portfolio in England, ensuring performance against budget, operational KPIs, priorities and compliance requirements are met, safeguarding our position in respect of legal disrepair and risk position.
You'll provide clear and visible operational and project leadership for the local and regional R&M team, ensuring a consistent, joined up approach to service delivery and enabling continuous improvement.
We'll look to you to actively contribute to the collaborative management of the repairs service, and provide regular strategic and operational updates on performance, compliance, complaints, budgets and trends to inform onward planning and strategy. You'll be required to engage with key stakeholders and customers to lead the delivery of an effective maintenance service to the region's properties, ensuring our assets are well maintained in line with applicable standards and legislation and providing high standards of tenant satisfaction
The Head of Property Services will effectively lead a team with overall responsibility for property management across our Group of businesses. Ensuring that the in-house repairs team in conjunction with sub-contractor partners delivers a market leading, innovative, customer focused, legally compliant and commercially competitive service.
What you'll be doing
What you'll need
