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    Inventory Colleague - London, United Kingdom - Greystar Worldwide, LLC

    Greystar Worldwide, LLC
    Greystar Worldwide, LLC London, United Kingdom

    3 weeks ago

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    Description

    Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience.

    Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

    Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
    Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
    Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.

    Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.

    Follows up on receipt of required documentation, contract returns and processes payments.
    Responds to online (webchat) and email enquiries in a professional and engaging manner.
    Supports other communities when required including cross selling based upon potential resident requirements.

    Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.

    Actively understands, updates and improves knowledge of community, amenities, units and local area features.
    Supports Resident events and activities within the Community.
    Assists with Community preparations, including move-in and move-out processes.
    Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
    Screens property visitors, guests and contractors.
    Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
    Completes Health and Safety compliance activities in line with the Company's policies and procedures.
    Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
    Proactively attends to or organises ad hoc or minor cleaning requirements.
    Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
    Proficiency in using property operations software. Training will however, be provided.

    Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.

    Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
    Proficient at using online and web tools/resources for gathering and presenting research and information.
    Fluent English verbal and written communication skills.
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