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Planning, Performance
3 weeks ago
Lancashire & South Cumbria NHS Foundation Trust Preston, United KingdomThe post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running q ...
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Planning, Performance
3 days ago
Lancashire & South Cumbria NHS Foundation Trust Preston, United KingdomThe post holder will have a good standard of education with qualifications in English, Maths and Word Processing. Excellent computer skills are required. One of the primary purposes of this role is to provide a comprehensive administration service to the clinical teams in the Bla ...
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Performance & Planning Officer
1 week ago
Vertiv Co Warrington, Cheshire, United KingdomWorking as part of the regional operations team. · Duties & Responsibilities · Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions' team of engineers. · Coordinate with other regional office personnel to ensure standards ...
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Head of Information, Planning and Performance
2 weeks ago
Salford City College Manchester, United Kingdom**Head of Information, Planning and Performance** · **Reference**:SCCG2681 **| Closing Date**:18/02/2024 **| Interview Date**:28/02/2024 · **Contract Type**: Permanent **| Hours per Week**:36 **Location**:Pendleton Sixth Form College, Dronfield Road, Salford, M6 7FR · **About the ...
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Planning Performance
1 day ago
Lancashire & South Cumbria NHS Foundation Trust Preston, United Kingdom PermanentJob summary · An exciting opportunity has arisen for a Planning Performance & Quality Administrator/Typist, to work in the Moving Well Services, based at the Minerva Centre, Lowthorpe Road, Deepdale, Preston PR1 6SB. · We are looking for a highly motivated, enthusiastic, and pro ...
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Manager - Policy, Planning and Performance
3 weeks ago
NMS Recruit Ltd Preston on the Hill, Cheshire, United KingdomThis is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. The Provisioning Manag ...
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Manager - Policy, Planning and Performance
3 weeks ago
NMS Recruit Ltd Preston on the Hill, Cheshire, United KingdomThis is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. The Provisioning Manag ...
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Manager, Planning and Performance
3 weeks ago
Better placed recruitment Chester, Cheshire, United KingdomMy client is a rapidly expanding e-commerce retail business, with an impressive portfolio of brands that pride themselves on providing the best service to their customers, and an exclusive product range. · Following a period of significant success and investment there is now an ...
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Planning Performance Manager
2 weeks ago
Akkodis Manchester, United KingdomStrategy and Performance Senior Manager (Consultancy) · £95,000 - £105,000 + Bonus · Our client, who are a top global consultancy, are offering an incredible opportunity for someone who is dedicated to advising clients to make strategic decisions, develop technological capabili ...
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Planning Performance Manager
2 weeks ago
Akkodis Manchester, United KingdomStrategy and Performance Senior Manager (Consultancy) · 95, ,000 + Bonus · Our client, who are a top global consultancy, are offering an incredible opportunity for someone who is dedicated to advising clients to make strategic decisions, develop technological capabilities and r ...
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Performance and Planning Officer
3 weeks ago
Ackerman Pierce Ltd Manchester, United KingdomAckerman Pierce are looking to recruit a Planning Officer within the Manchester area . The vacancy will be for an initial 3-6 months with potential for extension subject to internal circumstance and your performance. · Manage and prioritise a development management caseload of c ...
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Performance Planning Director
3 weeks ago
The Talent Crowd Manchester, United KingdomJob Description Associate Director, Social Media Strategy, Manchester, £60,000 - £70,000. · Lead the planning, development, and activation of the paid and earned social media strategy across an impressive portfolio of well-known brands for a huge agency. · Directing brand, mark ...
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Manager, Planning and Performance
1 week ago
Naylor's Equestrian Llp Bury, Greater Manchester, United KingdomConversion Rate Optimisation Manager · Role overview: · Facilitate improvements in conversion rate across all the digital channels. · Maximise data to drive improvements to customer & commercial KPIs. · Develop and implement a conversion roadmap to achieve these goals · Resp ...
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Senior Performance Planning Executive
3 weeks ago
Kairos Recruitment Manchester, United KingdomSenior Paid Search Executive · -Manchester/Hybrid · -£A global communications agency is on the lookout for their next Senior Paid Search Executive to join their growing paid media team in their head office in Manchester. You'll be joining a team of 30+ working across a range of ...
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Planning, Performance and Risk Officer
2 days ago
Balfour Beatty UK Manchester, United KingdomBalfour Beatty Highways maintain, manage and operate major highway networks across the UK and support local authorities creating communities where people want to live work and play. · We provide high quality asset strategy, management and planning consultancy services to a wide r ...
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Marketing Manager- Planning and Performance
5 days ago
Kingdom Group Liverpool, United Kingdom £35,000 - £40,000Kingdom Services Group have an excellent opportunity for an experienced Marketing Manager to join our established and successful Marketing Centre. · When: We're looking to get the right person in to the team ASAP · 00 per annum, plus KPI Bonus. · Hours: 40 hours per week, shift ...
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Planning Data and Performance Officer
1 week ago
Solutions30 Manchester, United KingdomThe ideal AS-Built Fibre Planner will be completely familiar with the use of GIS applications, able to capture data efficiently, and hold excellent oral and written communication skills, allowing yourself to develop key relationships both internal & external. · Interact with Desi ...
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Planning Data and Performance Officer
4 days ago
Solutions30 Manchester, United KingdomThe ideal AS-Built Fibre Planner will be completely familiar with the use of GIS applications, able to capture data efficiently, and hold excellent oral and written communication skills, allowing yourself to develop key relationships both internal & external. · Interact with Des ...
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Planning, Performance and Risk Officer
4 days ago
Warburtons Bolton, Greater Manchester, United KingdomPress Tab to Move to Skip to Content Link · Are you an Asset Management Coordinator, Engineering or Maintenance Planner looking for your next career move? · Working as part of a highly skilled and established engineering team, you'll maximise plant reliability and performance to ...
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Marketing Manager- Planning and Performance
12 hours ago
Betfred Group Manchester, United KingdomWe are seeking a highly skilled and creative individual to join our team as a Marketing Executive to support our Games & Vegas products. · This role will be responsible for executing various tasks related to the end-to-end implementation of marketing automation, promotional conc ...
Manager - Policy, Planning and Performance - Warrington, Cheshire, United Kingdom - NMS Recruit Limited
Description
This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality.
This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey.
The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment.
Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching.Foster a collaborative team environment that encourages high performance and a positive workplace culture.
Performance Management:
Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements.
Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively.
Address any issues that affect team performance promptly and efficiently.Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers.
Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues.
Quality Assurance andProcess Improvement:
Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards.
Stakeholder Management:
Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction.
Compliance and Risk Management:
~ Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations.
Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling).
Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level.A background in telecommunications with experience in delivering networking products to partners or direct customers.
Proficient in call centre technology, including CRM software and telephony systems.
Strong capability working with process improvement, training and process communication.
Experience managing offshore teams including the offshoring of activity is desirable.
Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing.
25 days holiday plus bank holidays~ Birthday off
~ Pension
~ Bonus
We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
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